Assistant Spa Manager

Entertimeonline; Ellicott City (MD); On-site; USD 48,000 - 52,000; Full time

Job summary

Entertimeonline is seeking a dynamic Assistant Spa Manager to lead our team and oversee daily spa operations for evenings and weekends. This role blends leadership with hands-on guest interactions at the front desk.

You will ensure service standards, manage staff scheduling, and support front desk tasks—greeting guests, coordinating appointments, processing transactions, and resolving inquiries. A strong presence at the spa and front desk is essential.

Qualifications

• 2–5 years of spa/salon/hospitality/wellness management experience
• Strong leadership skills with ability to supervise, train and motivate a team
• Excellent customer service and communication skills with a guest-first mindset
• Experience handling front desk operations such as scheduling, bookings, payments and client relations
• Strong organizational and time-management skills with multitasking in a fast-paced environment
• Must be able to work evenings and weekends (Wednesday-Sunday)

Responsibilities

• Oversee daily spa operations to ensure smooth, high-quality guest experience
• Supervise, train, and support front desk staff, including scheduling and performance management
• Maintain exceptional service standards across all guest touchpoints from arrival to departure
• Provide hands-on front desk support: greeting guests, managing bookings, processing payments, resolving inquiries
• Assist in managing inventory and supplies
• Hold employees accountable to Spa guidelines with performance management when needed
• Address guest concerns promptly to maintain client satisfaction and retention
• Participate in the MOD program with at least one MOD per month

Skills

Leadership

Customer service

Communication

Time management

Organization

Tools

Spa management software

Booking system

Job description

• Base Pay $48,000.00 - $52,000.00 / Year
• Industry www.turfvalley.com/careers, www.indeed.com
• Employee Type Full Time
• Manage Others Yes

We are seeking a dynamic and hands‑on Assistant Spa Manager to help lead our team and oversee the daily operations of our spa for the evenings and weekends. This role is ideal for someone who thrives in a leadership position while also enjoying direct guest interaction and front desk responsibilities.

The Assistant Spa Manager is responsible for ensuring exceptional service standards, managing staff performance and scheduling, and driving overall business success. In addition to leadership duties, this role actively supports front desk operations—greeting guests, coordinating appointments, handling phone and online bookings, processing transactions, and resolving guest inquiries with professionalism and care.

The ideal candidate is organized, customer-focused, and comfortable balancing management responsibilities with day-to-day operational support. A strong presence in the Spa and at the front desk is essential to maintaining a seamless and elevated guest experience.

Key Responsibilities:

• Oversee daily spa operations to ensure smooth, efficient service delivery and consistently high-quality guest experience
• Supervise, train, and support front desk staff, including scheduling, performance management, and team development
• Maintain exceptional service standards across all guest touchpoints, from arrival to departure
• Provide hands‑on front desk support, including greeting guests, managing bookings, answering phones, processing payments, and resolving inquiries
• Assist in managing inventory and supplies.
• Ability to hold employees accountable to Spa’s guidelines and expectations, providing performance management when needed.
• Address guest concerns promptly and professionally to maintain strong client satisfaction and retention
• This role participates in our MOD program, you will have the responsibility of taking an MOD at least once per month.

Requirements

Qualifications:

• Previous experience in spa, salon, hospitality, or wellness management (typically 2–5 years preferred)
• Strong leadership skills with the ability to supervise, train, and motivate a team
• Excellent customer service and communication skills, with a guest-first mindset
• Experience handling front desk operations such as scheduling, bookings, payments, and client relations
• Strong organizational and time-management skills with the ability to multitask in a fast-paced environment
• Proficiency with scheduling and booking software (spa management systems preferred)
• Ability to remain calm, professional, and solution-oriented when handling guest concerns
• Must be able to work evenings and weekends (Wednesday-Sunday.)