Spa Manager

Bohemia Healing Spa; Kansas; On-site; USD 50,000 - 70,000; Full time

Job summary

Bohemia Healing Spa in Kansas is seeking an experienced Spa Manager to lead our team, oversee daily operations, and deliver an exceptional guest experience from first contact to checkout.

You will supervise therapists and front desk staff, optimize scheduling, maintain budgets, ensure health standards, and foster a positive workplace. Prior spa or hospitality management experience is preferred; strong leadership and customer service are essential.

Qualifications

• Previous management experience in a spa, salon, wellness center, or hospitality environment preferred.
• Strong leadership and team-building skills.
• Excellent communication and customer service abilities.
• Experience with scheduling software and point-of-sale systems.
• Strong organizational and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Passion for wellness, beauty, and creating exceptional guest experiences.

Responsibilities

• Lead, motivate, and support a team of therapists and front desk staff.
• Deliver exceptional guest service and promptly resolve customer concerns.
• Maintain employee files and documentation.
• Monitor appointment scheduling, client retention, and guest satisfaction.
• Manage inventory, retail products, and supply ordering within budget.
• Ensure compliance with health, safety, and sanitation standards.
• Track sales performance and implement strategies to meet revenue goals.
• Execute promotions, memberships, and seasonal offerings.
• Recruit new employees and provide training.

Skills

Leadership

Team-building

Communication skills

Customer service

Organizational skills

Problem-solving

Multitasking

Wellness passion

Tools

Scheduling software

POS systems

Job description

Job Description

About Bohemia Healing Spa

Bohemia Healing Spa is dedicated to providing a tranquil, restorative experience through exceptional spa services and personalized client care. We are seeking an experienced, motivated, and customer-focused Spa Manager to lead our team, oversee daily operations, and help create an outstanding experience for every guest.

Role of the spa manager:

The mission of the spa manager is to lead a team of passionate and dedicated employees in fulfilling the company's mission relaxed and balanced atmosphere that gives our customers impeccable customer service and healing treatments from the moment they call us to the moment they leave the spa.

Position Summary

The Spa Manager is responsible for the overall operation of the spa, ensuring exceptional customer service, efficient business performance, and a positive work environment. This role combines leadership, team development, scheduling, sales, and operational management to maintain the highest standards of service and professionalism.

Essential Job Duties and Responsibilities

• Lead, motivate, and support a team of massage therapists, estheticians, and front desk team
• Deliver exceptional guest service and promptly resolve customer concerns.
• Employee files / Documentation
• Monitor appointment scheduling, client retention, and overall guest satisfaction
• Manage inventory, retail products, and supply ordering & adhering to budget restrictions
• Ensure compliance with health, safety, and sanitation standards
• Track sales performance and implement strategies to meet revenue goals
• Execute promotions, memberships, and seasonal offerings
• New employee recruitmant & training
• Accounting and Record Keeping
• Cash Management
• Communications
• Customer Service and qualinty control

Qualifications

• Previous management experience in a spa, salon, wellness center, or hospitality environment preferred.
• Strong leadership and team-building skills.
• Excellent communication and customer service abilities.
• Experience with scheduling software and point-of-sale systems.
• Strong organizational and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Passion for wellness, beauty, and creating exceptional guest experiences.

Why Join Bohemia Healing Spa?

At Bohemia Healing Spa, we believe wellness begins with our team. We foster a collaborative, uplifting workplace where employees are valued, encouraged to grow, and empowered to provide exceptional care to our clients.

If you're an enthusiastic leader with a passion for wellness and outstanding customer service, we'd love to hear from you.