Manager, Retail & Delivery - Meatpacking Flagship Spaces

Rivian; New York (NY); On-site; USD 110,000 - 190,000; Full time

Job summary

Rivian in New York is seeking a dynamic and results-oriented Sales and Delivery Manager to scale our local operations. You will own the full customer journey—from initial engagement through to vehicle delivery—overseeing all sales and delivery activities within your location, including sales execution, logistics, and last-mile delivery.

The role emphasizes a customer-first approach, driving competitive sales, and leading a high-impact team.

Responsibilities

• Ensure that the customer experience is best-in-class across your region: authentic, engaging, educational and aligned with Rivian’s core values and culture
• Drive sales performance and execute strategic initiatives across your location(s) to achieve revenue targets and market share growth
• Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the team is invested in the related company-wide strategic objectives while driving individual location and employee performance
• Responsible for ensuring flawless execution across all stages of the vehicle delivery process—including vehicle preparation, customer paperwork

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

RIV Level: 6

Address: 461 W 14th St, New York, NY 10014

Rivian is seeking a dynamic and results-oriented Sales and Delivery Manager to help us scale with purpose and precision. As a leader in our field organization, you will drive performance, lead a high-impact team, and ensure that every customer interaction reflects our brand values and commitment to excellence. In this role, you'll own the full customer journey—from initial customer engagement through to vehicle delivery—overseeing all sales and delivery operations within your location, including sales execution, logistics, and last-mile delivery. The Manager will oversee field sales activities and daily operations across their assigned location(s), drive accountability for team productivity, and ensure performance goals are met across daily, weekly, monthly, quarterly, and yearly metrics.

The Sales and Delivery Manager will be accountable for creating a highly productive environment in which customers have a meaningful and memorable experience, employees are motivated and engaged, and the business performs and thrives. The ideal candidate will take a customer-first approach, demonstrate a strong drive for competitive sales, thrive in ambiguous and unexpected environments, and tackle challenges with a flexible and solution-oriented mindset. In addition to driving day-to-day execution, you’ll collaborate cross-functionally to bring local activations to life, expand our community presence, and continuously refine processes through data-driven insights. With a deep passion for people, you’ll lead by example—motivating teams, cultivating culture, and driving measurable results that align with Rivian’s mission and values.

Responsibilities

• Ensure that the customer experience is best-in-class across your region: authentic, engaging, educational and aligned with Rivian’s core values and culture

• Drive sales performance and execute strategic initiatives across your location(s) to achieve revenue targets and market share growth

• Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the team is invested in the related company-wide strategic objectives while driving individual location and employee performance

• Responsible for ensuring flawless execution across all stages of the vehicle delivery process—including vehicle preparation, customer paperwork