Manager, Retail & Delivery - Charlotte Service Center

Rivian; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Rivian is seeking a dynamic Retail and Delivery Manager to scale customer interactions across locations, owning the full journey from initial engagement to vehicle delivery. You will lead a high-impact team, drive sales and delivery performance, and collaborate cross-functionally to refine processes and activations that reflect Rivian’s mission and values.

The role requires strong leadership, field sales experience, and a customer-first mindset, with travel up to 75% and a flexible schedule.

Qualifications

• 5+ years of experience in field sales; 2+ field leadership, preferably multi-unit management.
• Retail, sales, hospitality or similar fields highly preferred; experience in a direct-to-consumer business model and/or commission-based sales organization a plus.
• Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations.
• Bachelor's degree or equivalent relevant working experience.
• Ability to work a flexible schedule including nights, weekends and/or holidays; travel up to 75% based on business needs.

Responsibilities

• Ensure customer experience is best-in-class across your region; authentic, engaging, educational, and aligned with Rivian values.
• Drive sales performance and execute strategic initiatives to achieve revenue targets and market share.
• Own, track, and deliver on KPIs; align team with company objectives and drive performance at location level.
• Oversee vehicle delivery process from preparation to final handoff; ensure flawless execution.
• Collaborate with Service, Vehicle Operations and other departments to improve efficiency and reduce costs.
• Optimize staffing to meet customer demand with efficient schedules and shifts.
• Plan and execute activations, events, and strategies to drive brand awareness and lead generation.
• Manage store financials including revenue plan and payroll budget; ensure accurate documentation.
• Maintain compliance with local, state, and federal regulations and Rivian policies.

Skills

Field sales

Leadership

Customer focus

Communication

Travel readiness

Education

Bachelor's degree or equivalent

Tools

P&L management

POS systems

CRM software

Job description

About Us

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

RIV-Level: 6

Address:

Rivian is seeking a dynamic and results-oriented Retail and Delivery Manager to help us scale with purpose and precision. As a leader in our field organization, you will drive performance, lead a high-impact team, and ensure that every customer interaction reflects our brand values and commitment to excellence. In this role, you'll own the full customer journey—from initial customer engagement through to vehicle delivery—overseeing all sales and delivery operations within your location, including sales execution, logistics, and last-mile delivery. The Manager will oversee field sales activities and daily operations across their assigned location(s), drive accountability for team productivity, and ensure performance goals are met across daily, weekly, monthly, quarterly, and yearly metrics.

The Retail and Delivery Manager will be accountable for creating a highly productive environment in which customers have a meaningful and memorable experience, employees are motivated and engaged, and the business performs and thrives. The ideal candidate will take a customer-first approach, demonstrate a strong drive for competitive sales, thrive in ambiguous and unexpected environments, and tackle challenges with a flexible and solution-oriented mindset. In addition to driving day-to-day execution, you’ll collaborate cross-functionally to bring local activations to life, expand our community presence, and continuously refine processes through data-driven insights. With a deep passion for people, you’ll lead by example—motivating teams, cultivating culture, and driving measurable results that align with Rivian’s mission and values.

Responsibilities

• Ensure that the customer experience is best-in-­class across your region: authentic, engaging, educational and aligned with Rivian’s core values and culture
• Drive sales performance and execute strategic initiatives across your location(s) to achieve revenue targets and market share growth
• Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the team is invested in the related company-wide strategic objectives while driving individual location and employee performance
• Responsible for ensuring flawless execution across all stages of the vehicle delivery process—including vehicle preparation, customer paperwork, logistics coordination, and final vehicle handoff
• Partner with Service, Vehicle Operations and other departments to analyze operations and processes to recommend changes that will drive efficiency and lower operating expenses
• Optimize the staffing model to align resources with customer demand, designing efficient schedules and shift patterns that maximize efficiency and deliver a best-in-­class customer experience
• Collaborate cross‑functionally to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion
• Manage operations in alignment with the financial plan, including revenue plan, payroll budget, and overall store P&LE enforce high fidelity in document execution to prevent errors and safeguard revenue
• Maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures
• Take on additional projects, duties and assignments as required and/or by request from the leadership

Qualifications

• 5+ years of experience in field sales; 2+ field leadership, preferably multi-unit management
• Retail, sales, hospitality or similar fields highly preferred; experience in a direct-to-consumer business model and/or commission-based sales organization a plus
• Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations
• Bachelor's degree or equivalent relevant working experience
• Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 75% based on business needs
• Extensive experience with P&L, POS and CRM software
• Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management
• Comfortable operating large, high performance vehicles and conducting demo drives with customers
• Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record; If driver’s license isn’t in the appropriate state, you must be eligible to obtain one within the first 60 days of employment
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving