Manager, Sales & Delivery - Old Orchard Spaces

Segment (Twilio); Skokie (IL); On-site; USD 81,000 - 101,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Health insurance

401(k) Plan

Job summary

Rivian is seeking a dynamic Sales and Delivery Manager to scale direct‑to‑customer experiences at the Skokie location. You will oversee sales, logistics, and last‑mile operations from engagement through vehicle handoff, driving excellence in customer care and performance.

You will lead staffing, scheduling, and cross‑functional collaboration with Service and Vehicle Operations to optimize processes, ensure compliance, and achieve revenue targets in a fast‑paced environment.

Qualifications

• 5+ years of field sales experience with leadership experience preferred.
• Retail, hospitality, or direct‑to‑consumer sales background helpful.
• Bachelor’s degree or equivalent experience; flexible schedule including nights/weekends/holidays.

Responsibilities

• Own the full customer journey from engagement to vehicle delivery.
• Drive sales performance and strategic initiatives to meet revenue targets.
• Oversee KPIs, staffing, scheduling, and field operations.
• Coordinate with Service and Vehicle Operations for seamless handoffs.
• Manage store P&L and ensure compliant, accurate documentation.

Skills

5+ years field sales

2+ years leadership

P&L management

CRM software

POS familiarity

MS Office/Google suite

Ability to travel up to 75%

Driver's license valid

Education

Bachelor’s degree or equivalent

Tools

Confluence

Smartsheet

MS Office/Google Suite

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. We design emissions‑free electric adventure vehicles and seek curious, courageous souls to join us. We constantly challenge what’s possible, reframe old problems, and pursue new solutions in unknown spaces. Our team is diverse yet united by a love of the outdoors and a desire to protect it for future generations.

Role Summary

RIV Level: 6
Address: Old Orchard Mall – 4999 Old Orchard Rd Ste M36, Skokie, IL 60077

We seek a dynamic and results‑oriented Sales and Delivery Manager to help us scale with purpose and precision. In this leadership role you will own the full customer journey – from initial engagement through vehicle delivery – overseeing all sales, logistics, and last‑mile operations at your location. The Manager will oversee field sales activities, drive accountability, and ensure performance goals are met across daily, weekly, monthly, quarterly, and yearly metrics. You will create a highly productive environment where customers experience excellence, employees are motivated, and business thrives.

Responsibilities

• Ensure a best‑in‑class customer experience that is authentic, engaging, educational, and aligned with Rivian’s core values and culture.
• Drive sales performance and execute strategic initiatives to achieve revenue targets and market share growth.
• Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the team aligns with company‑wide strategic objectives.
• Oversee flawless execution across all vehicle delivery stages including preparation, paperwork, logistics coordination, and final handoff.
• Partner with Service, Vehicle Operations, and other departments to analyze processes and recommend changes that improve efficiency and lower operating expenses.
• Optimize the staffing model, design efficient schedules and shift patterns, and align resources with customer demand.
• Collaborate cross‑functionally to plan and execute activations, events, and strategies that raise brand awareness, generate leads, and drive conversion.
• Manage operations in alignment with the financial plan, including revenue, payroll budget, and overall store P&L.
• Enforce high fidelity in document execution to prevent errors and safeguard revenue.
• Maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures.
• Take on additional projects, duties, and assignments as required.

Qualifications

• 5+ years of field sales experience; 2+ years of field leadership, preferably multi‑unit management.
• Retail, sales, hospitality, or similar fields highly preferred; experience in a direct‑to‑consumer or commission‑based sales model a plus.
• Strong understanding of the electric vehicle industry, market dynamics, customer needs, and regulatory considerations.
• Bachelor’s degree or equivalent relevant working experience.
• Ability to work a flexible schedule including nights, weekends, and holidays; willingness to travel up to 75% of the time.
• Extensive experience with P&L, POS, and CRM software.
• Expertise in recruiting, hiring, onboarding, payroll, and performance management.
• Comfortable operating large, high‑performance vehicles and conducting demo drives with customers.
• Must have a valid driver’s license in the state of residence with an exceptional driving record. If the license isn’t in the appropriate state, you must be eligible to obtain one within the first 60 days of employment.
• No serious driving violations in the last 3 years; subject to continuous motor‑vehicle record monitoring.
• Ability to obtain and maintain local sales licenses if applicable.
• Physical ability to work in various conditions, including outdoors and unpredictable weather. Tasks may include standing up to 8 hours a day and lifting up to 50 lbs.
• Excellent written and verbal communication skills in English; additional languages a plus.
• Strong analytical skills and proficiency in sales data and metrics.
• Results‑driven with a focus on exceeding sales targets and elevating the customer experience.
• Entrepreneurial mindset with the ability to solve problems creatively.
• Ability to build and maintain relationships and manage multiple projects in a fast‑paced environment.
• Proficiency with project management tools and presentation building; experienced with Confluence, Smartsheet, and the MS Office/Google suite.

Pay Disclosure

The salary range for this role is $81,000 to $101,000 for Chicago Metro based applicants. Payment will be based on competencies, experience, location, shift, and organizational needs. The successful candidate is eligible for bonus payments based on site or regional performance per plan terms and conditions, and equity awards.

Benefits

We offer a comprehensive package of benefits for full‑time and part‑time employees, their spouses or domestic partners, and children up to age 26. Benefits include paid vacation, paid sick leave, and a competitive portfolio of insurance benefits: life, medical, dental, vision, short‑term disability, and long‑term disability. Eligible employees may also participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program. Coverage for full‑time employees begins on the first day of employment; part‑time coverage begins on the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information, physical or mental disability, marital or domestic partner status, age, military or veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation that requires accommodations, please email us at [e-mail].

Candidate Data Privacy

Rivian may collect, use, and disclose your personal information or personal data when you apply for employment and/or participate in our recruitment processes. This data may be used for tracking interactions with the recruiting system, conducting background checks, establishing an employment relationship, complying with legal or regulatory obligations, and ensuring network and information security. Rivian may share your data with internal personnel, affiliates, and service providers. Personal data may be transferred or stored internationally within the United States, Canada, the United Kingdom, and the European Union. Rivian is not currently accepting applications from third‑party application services.

Apply

Apply for this role through careers.rivian.com. This job is not expected to be closed any sooner than July 10, 2026.