2nd Shift Manager, East Hospital Patient Access Services

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

A prominent healthcare institution seeks a 2nd Shift Manager for Patient Access Services to oversee registration operations. This role involves ensuring compliance with regulations, coaching team members, and developing budgets. Candidates should have a Bachelor's degree or equivalent experience, with at least 5 years in a relevant management role. Strong communication skills and experience with customer management applications are preferred, with a focus on patient satisfaction.

Qualifications

• Demonstrated supervisory or management experience.
• 5+ years of relevant experience required; 8-12 years preferred.
• Strong verbal, written and presentation skills.

Responsibilities

• Direct daily management of admitting/registration operations.
• Ensure compliance with regulatory requirements.
• Coach and supervise Team Members.

Skills

Supervisory skills

Customer management applications proficiency

Strong verbal and written communication

Education

Bachelor’s degree or equivalent

Tools

EHR software

Job description

Overview

2nd Shift Manager, East Hospital Patient Access Services at The Ohio State University Wexner Medical Center.

Scope of Position: Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of Team Members with Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary: The Manager has primary responsibility for the daily management of all admitting/registration operations and metrics. The Manager ensures compliance with regulatory requirements such as HIPAA, MSPs, etc. and department metrics for quality, point of service collection, financial assistance application success rate, notice of non-coverage success rate, patient safety, patient satisfaction, team engagement and throughput. This includes direction and coaching of Team Members including schedules and timekeeping, operational processes, and programmatic services. Assists with development of job descriptions, postings, and hiring. Oversees the orientation and training of new Team Members, new site or program development, and the achievement of department goals. Assists in development of budgets with primary focus on admitting salaries and operations. Serves in place of the (Associate) Director when unavailable for customers, other departments, and Team Members. Ongoing collaboration with customers that relate directly or indirectly to the department is essential.

Department Role: The Department of Patient Access Services provides the registration function for patients accessing the hospital in both inpatient and outpatient capacity. Data is gathered for billing, clinical, physician relations, clergy, and statistical purposes. Registration areas include Emergency Department Registration, Wound Care Registration, General Surgery Registration, Ambulatory Care Clinic Registration, Outpatient Registration, and registration for elective admissions and surgeries. The department operates 24/7. It provides co-pay/deposit collection and financial assistance screening for specific patient populations and manages East Hospital’s Cashier Office/Deposit Center. The department may support other areas (financial counseling, pre-certification and centralized scheduling). The ability to work with multiple different computerized systems with different rules and operational methods is essential.

Responsibilities

• Direct the daily management of admitting/registration operations and related metrics.
• Ensure compliance with regulatory requirements (e.g., HIPAA, MSPs) and achieve department metrics for quality, financial clearance, and patient satisfaction.
• Coach and supervise Team Members, including scheduling, timekeeping, operational processes, and programmatic services.
• Assist with development of job descriptions, postings, and hiring; oversee orientation and training of new Team Members and new sites or programs.
• Assist in development of budgets with primary focus on admitting salaries and operations.
• Represent the department in the absence of the Associate Director and collaborate with customers and other departments.

Minimum Qualifications For Hire

• Bachelor’s degree or equivalent combination of education and experience preferred.
• Demonstrated supervisory or management experience; admitting or physician practice experience preferred.
• Proficiency in customer management applications, EHR or software (e.g., registration, call center) preferred.
• Strong verbal, written and presentation skills.
• 5 years of relevant experience required; 8-12 years preferred.
• Advanced degree may be desirable.

Schedule & Location

• Schedule: Monday – Friday, 3:00 PM - 11:30 PM
• On-Call: Rotating/shared on-call schedule
• Location: Primarily overseeing patient registration services in the East Hospital Emergency Department

The university is an equal opportunity employer, including veterans and disability.

Additional Information

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.