Manager, Client Strategy & Operations

Ladders; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Shape growing delivery process

Collaborative environment across teams

AI-driven projects

Job summary

Ladders is seeking a Manager, Client Strategy & Operations to shape a scalable client delivery engine and drive outcomes across the client lifecycle. You will collaborate with analytics, marketing, and pharmacy leaders to improve reporting, forecasting, and strategic execution, leveraging AI and data insights to boost engagement and performance.

Remote role with opportunities to influence patient care outcomes through a high-growth healthcare client base and a strong emphasis on operational

Qualifications

• Strong analytical and problem-solving skills with data fluency.
• Interest in leveraging AI for innovative solutions.
• Ability to thrive in scrappy, ambiguous settings.
• Effective communication with executive audiences.

Responsibilities

• Define the architecture for a scalable client delivery engine.
• Develop models for forecasting activation rates, cost savings, and revenue.
• Use AI to automate reporting for client engagements.
• Collaborate with analytics to support client reporting needs.
• Work with marketing to assess the impact of campaigns.
• Partner with pharmacy on sourcing strategy.
• Enhance client relationships to drive increased engagement and revenue.

Skills

Analytical skills

Data fluency

AI for reporting

Executive communication

Attention to detail

Problem-solving

Job description

For our client, we are seeking a Manager, Client Strategy & Operations to join the team of a leader in the Healthcare space. This role will help shape a scalable client delivery engine that supports growth, operational excellence, and stronger outcomes across the client lifecycle. You will partner closely with analytics, marketing, pharmacy, and executive stakeholders to improve reporting, forecasting, and strategic execution. The position blends hands‑on operations work with the use of AI and data‑driven insights to strengthen client engagement and business performance. This is an opportunity to influence both the client experience and the organization’s impact on patient care.

Location: Remote

Compensation: $100,000 – $120,000 annually

Responsibilities

• Define the architecture for a scalable client delivery engine
• Develop models for forecasting activation rates, cost savings, and revenue
• Use AI to automate reporting for client engagements
• Collaborate with analytics to support client reporting needs
• Work with marketing to assess the impact of campaigns
• Partner with pharmacy on sourcing strategy
• Enhance client relationships to drive increased engagement and revenue

Qualifications

• Passion for high-quality care and improving patient lives
• Strong analytical and problem-solving skills with data fluency
• Interest in leveraging AI for innovative solutions
• Ability to thrive in scrappy, ambiguous settings
• Attention to detail and a hands‑on approach
• Effective communication skills with executive audiences
• Alignment with core organizational values

Benefits

• Opportunity to shape a growing client’s delivery process
• Collaborative work environment across multiple functions
• Engagement in innovative projects using AI
• Chance to impact patient care and improve outcomes
• Potential for career growth in a high‑growth company culture

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.