Manager, Customer Engagement (Remote)

Ladders; United States; Remote; USD 100,000 - 112,000; Full time

Benefits offered by this job

Flexible schedules

Insurance (Health, Dental, Vision)

21 days PTO

Volunteer days

Paid parental leave

Sabbatical after six years

Educational assistance

401(k) + stock options

Job summary

Ladders is seeking a Manager, Customer Engagement to guide customer engagement around product launches in a healthcare setting. You will coordinate testing, enablement, and release readiness while aligning with compliance and operations.

This remote role emphasizes structured ownership across fast-moving initiatives. The ideal candidate will translate complex workflows into clear customer materials and work independently across teams to drive successful launches.

Qualifications

• Bachelor's degree and 5+ years in customer success, client solutions, professional services, or product operations.
• Experience in healthcare services or technology, particularly in primary care workflows and value-based care contracts.
• Ability to independently navigate complex projects and propose creative solutions.
• Strong consultative skills with curiosity and initiative.
• Willingness to learn and use AI tools for workflow automation and content development.

Responsibilities

• Lead the product launch lifecycle for an assigned portfolio, coordinating across teams.
• Develop and finalize enablement materials in alignment with communication strategy and compliance requirements.
• Manage early-stage product testing, including practice selection and qualitative feedback loops.
• Maintain project tracking tools and communication channels to support cross-functional accountability.
• Socialize release communications to help customers understand and adopt product updates.

Skills

Strong communication

Project management

Healthcare domain knowledge

AI tools curiosity

Education

Bachelor's degree

Job description

For our client, we are seeking a Manager, Customer Engagement to join the team of a leader in the Hospitals & Medical Centers space.

This role will lead customer engagement efforts tied to product launches and communications in a healthcare setting, helping ensure new offerings are introduced clearly and effectively. You will partner cross-functionally to coordinate testing, enablement, and release readiness while supporting alignment with compliance and operational needs. The position requires a consultative mindset, strong project ownership, and the ability to translate complex workflows into clear customer-facing materials. It is well suited to someone who can work independently across teams and bring structure to fast-moving initiatives.

Location: Remote

Compensation: $100,000 – $112,000 annually

Responsibilities

• Lead the product launch lifecycle for an assigned portfolio, coordinating across teams
• Develop and finalize enablement materials in alignment with communication strategy and compliance requirements
• Manage early-stage product testing, including practice selection and qualitative feedback loops
• Maintain project tracking tools and communication channels to support cross-functional accountability
• Socialize release communications to help customers understand and adopt product updates

Qualifications

• Bachelor's degree with 5+ years of experience in customer success, client solutions, professional services, or product operations
• Experience in healthcare services or technology, particularly in primary care workflows and value-based care contracts
• Ability to independently navigate complex projects and propose creative solutions
• Strong consultative skills with curiosity and initiative
• Willingness to learn and use AI tools for workflow automation and content development

Benefits

• Flexible work schedules and remote work options
• Health, dental, and vision insurance covered up to 80% for employees and dependents
• Robust time-off plan with 21 days of PTO in the first year
• Two paid volunteer days and 11 paid holidays
• 12 weeks of paid parental leave for new parents
• Six weeks of paid sabbatical after six years of service
• Educational assistance and clinical reimbursement programs
• 401(k) with up to 4% match and stock options

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.