Manager - Player Development

Bally’s Corporation; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Daily garage parking

Job summary

Bally’s is seeking a senior leader to manage the Player Development team, supervising Casino Hosts and Executive Casino Hosts while driving guest loyalty and casino revenue in a fast-paced Chicago environment.

The role requires experience in casino marketing or operations, a gaming license, and strong leadership and customer relations skills. This on-site position includes a competitive salary and benefits package.

Qualifications

• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Minimum of three years of prior experience in casino marketing or five years of experience in casino operations required.
• Minimum of three years of experience working with player-tracking systems required.

Responsibilities

• Foster Bally’s Born to Entertain environment to create a fun-filled, entertaining atmosphere.
• Promote Bally’s customer-centric culture by delivering superior guest service and building relationships.
• Establish and enforce policies in line with regulatory requirements and company goals.
• Provide supervision and leadership to Casino Hosts and Executive Casino Hosts; coach and manage performance.
• Select, train, and mentor Player Development team members through education and feedback.
• Set clear expectations for Hosts and monitor performance per Bally’s service standards.
• Oversee execution of Player Development initiatives and strategies.
• Develop strategies to increase player club membership, guest loyalty, and casino revenue.
• Support Slot and Table Games marketing initiatives.
• Develop, coordinate, and implement player events.
• Engage with players to support relationship development and revenue opportunities.
• Address guest problems to exceed expectations and resolve issues effectively.
• Attend special casino events and provide leadership support for Player Development.
• Collaborate with other departments to support Player Development and property initiatives.
• Perform other duties as assigned.

Skills

Public relations

Communication

Interpersonal skills

Leadership

Coaching & development

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Player tracking systems

Job description

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled and entertaining atmosphere.
• Enthusiastically promote Bally’s customer-centric culture by providing superior guest service and building long-lasting guest relationships.
• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
• Provide direct supervision and leadership to Casino Hosts and Executive Casino Hosts, including coaching, development, performance management, and day-to-day operational guidance.
• Select, train, develop, and mentor Player Development team members through education, coaching, ongoing feedback, and corrective action when appropriate.
• Set clear expectations for Casino Hosts and Executive Casino Hosts and monitor performance to ensure alignment with Player Development objectives and Bally’s service standards.
• Oversee the overall execution of Player Development initiatives and strategies.
• Develop and implement strategies to increase player club membership, guest loyalty, and casino revenue.
• Support Slot and Table Games marketing initiatives.
• Develop, coordinate, and implement player special events.
• Oversee host engagement with players to support relationship development, retention, and revenue-driving opportunities.
• Ensure all guest problems and concerns are addressed appropriately, with a focus on exceeding guest expectations and achieving effective resolutions.
• Attend special events presented by the casino and provide leadership support for Player Development activities.
• Collaborate with other casino departments to support Player Development and overall property initiatives.
• Perform other duties as assigned.

Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled and entertaining atmosphere.
• Enthusiastically promote Bally’s customer-centric culture by providing superior guest service and building long-lasting guest relationships.
• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
• Provide direct supervision and leadership to Casino Hosts and Executive Casino Hosts, including coaching, development, performance management, and day-to-day operational guidance.
• Select, train, develop, and mentor Player Development team members through education, coaching, ongoing feedback, and corrective action when appropriate.
• Set clear expectations for Casino Hosts and Executive Casino Hosts and monitor performance to ensure alignment with Player Development objectives and Bally’s service standards.
• Oversee the overall execution of Player Development initiatives and strategies.
• Develop and implement strategies to increase player club membership, guest loyalty, and casino revenue.
• Support Slot and Table Games marketing initiatives.
• Develop, coordinate, and implement player special events.
• Oversee host engagement with players to support relationship development, retention, and revenue-driving opportunities.
• Ensure all guest problems and concerns are addressed appropriately, with a focus on exceeding guest expectations and achieving effective resolutions.
• Attend special events presented by the casino and provide leadership support for Player Development activities.
• Collaborate with other casino departments to support Player Development and overall property initiatives.
• Perform other duties as assigned.

Compensation

• Salary Range: $80,000 - $100,000

Additional Benefits

• $7 Daily Garage Parking

Work Environment

• Work is performed in a fast-paced casino environment with frequent exposure to bright lights, varying noise levels, and large crowds.
• Regular interaction with guests, team members, and leadership throughout the casino and property.
• Must be able to work effectively in high-volume and occasionally stressful situations while maintaining a professional and guest-focused approach.
• May require working varied schedules, including nights, weekends, holidays, and special events based on business needs.

Physical Demands

• Regularly required to stand, walk, see, talk, and hear.
• Frequently required to use hands to handle or feel objects and reach with hands and arms.
• Occasionally required to sit, stoop, bend, or crouch.
• Must be able to occasionally lift and/or move up to 30 pounds.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Role requirements

• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Minimum of three years of prior experience in casino marketing or five years of experience in casino operations required.
• Minimum of three years of experience working with player-tracking systems required.
• Previous supervisory, leadership, or team development experience preferred.
• High-level public relations and customer service skills required.
• Excellent written and verbal communication skills required.
• Strong interpersonal, organizational, leadership, and problem-solving skills.
• Working knowledge of table games and slot machines required.
• Ability to effectively coach, motivate, and develop team members.
• Must be able to work a flexible schedule, including nights, weekends, holidays, and special events, based on business needs.

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thr
ill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.