Coordinator - Marketing

Bally’s Corporation; Chicago (IL); In loco; USD 2.841.000 - 4.047.000; Tempo pieno

Vantaggi offerti da questo lavoro

Daily employee parking

Descrizione del lavoro

Bally's Corporation in Illinois is seeking an events and promotions teammate to foster an entertaining guest experience and drive promotional activities on the casino floor.

You will coordinate promotions, manage kiosks, and ensure smooth execution from planning to reporting, while maintaining Bally’s customer-centric culture and compliance with regulations.

Competenze

• Experience in promotions, events, or guest-facing roles is preferred.
• Ability to manage multiple promotions, deadlines, and reports.
• Proficiency with Microsoft Office and learning new software systems.

Mansioni

• Foster Bally’s Born to Entertain environment and customer-centric culture.
• Coordinate planning, setup, execution and reporting of casino promotions and events.
• Build, test and maintain promotions in Trilogy and Bally Rewards kiosk systems.
• Deliver guest support, troubleshoot promotions and escalate issues as needed.
• Own promotions from planning through completion and report to Marketing leadership.
• Execute drawings and events on the casino floor.
• Adhere to policies, procedures and regulatory requirements.

Conoscenze

Customer service

Event planning

Promotions management

Communication skills

Interpersonal skills

Microsoft Suite

Formazione

High school diploma or equivalent

Strumenti

Trilogy system

Bally Rewards kiosk

Descrizione del lavoro

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Coordinate the planning, setup, execution, and reporting of casino promotions, drawings, tournaments, giveaways and special events
• Build, test and maintain promotions within Trilogy and Bally Rewards kiosk systems, ensuring accuracy before launch
• Coordinate promotional drawings, including activation, winner selection, verification, prize fulfillment, documentation, and reporting
• Create and maintain promotion rules, operational instructions, calendars, checklists, winner records, and departmental documentation
• Develop and proofread guest-facing promotional messaging, signage, internal communications, and employee talking points
• Provide guest support and troubleshoot promotional offers, kiosks, prizes, and operational issues, escalating when appropriate
• Own assigned promotions from planning through completion, proactively managing deadlines, identifying potential issues, and keeping Marketing leadership informed
• Execute drawings and events as needed on the casino floor
• Perform other duties as assigned

The Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long‑lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self‑Exclusion Program
• Coordinate the planning, setup, execution, and reporting of casino promotions, drawings, tournaments, giveaways and special events
• Build, test and maintain promotions within Trilogy and Bally Rewards kiosk systems, ensuring accuracy before launch
• Coordinate promotional drawings, including activation, winner selection, verification, prize fulfillment, documentation, and reporting
• Create and maintain promotion rules, operational instructions, calendars, checklists, winner records, and departmental documentation
• Develop and proofread guest‑facing promotional messaging, signage, internal communications, and employee talking points
• Provide guest support and troubleshoot promotional offers, kiosks, prizes, and operational issues, escalating when appropriate
• Own assigned promotions from planning through completion, proactively managing deadlines, identifying potential issues, and keeping Marketing leadership informed
• Execute drawings and events as needed on the casino floor
• Perform other duties as assigned

Compensation

• Target Rate: $25.00/Hour

Additional Benefits

• $7 Daily Employee Parking

Physical Demands & Work Environment

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Must occasionally lift and or move up to 30 pounds
• The work environment is fast‑paced and contains bright lights, loud noise, and stressful situations.
• Requires visual acuity to perform close‑up work, maintain peripheral awareness, and distinguish colors, shapes, and details when reviewing marketing materials, promotional items, documents, and digital content

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Role requirements

• Everi/Trilogy experience highly desired
• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Must have a high school diploma or equivalent.
• A minimum of six months of related experience and training.
• Must have excellent interpersonal and communication skills.
• Must be proficient in the entire Microsoft Suite and must be able to learn other software systems easily.
• Must be able to work weekends, weeknights, and holidays.

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.