Manager Patient Financial Services

Novant Health; Williamsburg Square (NC); Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement match

Tuition assistance

Employee assistance programs

Remote work opportunities

Job summary

Novant Health is seeking an experienced Revenue Cycle Leader to oversee the end-to-end revenue cycle, ensuring accurate billing, timely reimbursements, and compliance across clinical departments and physician partners. This role provides leadership, support, and daily guidance to maximize operational and financial performance while driving staff development.

You will drive process improvements, manage budgets, and coordinate cross-functional fixes with third-party carriers and internal teams,

Qualifications

• Preferred CPC/RHIT/RHIA coding certification.

Responsibilities

• Oversee revenue cycle activities to maximize patient service revenue and cash collections.
• Lead and develop the team to sustain high quality and productivity; align with departmental goals.
• Assist with annual department budgeting and financial performance reviews.
• Coordinate resolution of escalated issues and payer notices impacting claims processing.
• Maintain department dashboards and create action plans for identified issues.
• Develop staff programs, training, mentoring, and long-term succession planning.

Skills

Revenue cycle leadership

Budgeting

Team management

Process improvement

Cross-functional collaboration

Regulatory compliance

Data analysis

Education

Bachelor's degree

Tools

Excel

Word

Job description

What We Offer

• Comprehensive benefits include medical, dental, vision, and life insurance.
• Retirement fund with matching contributions.
• Tuition assistance for qualifying team members.
• Employee assistance programs and discounts.
• Remote work opportunity in approved states (equipment provided).

What You'll Do

• Responsible for all administrative functions that contribute to the management and collection of patient service revenue.
• Maintain the revenue cycle process for the organization, including clinical departments and physician partners.
• Provide leadership and daily support to maintain ongoing quality and productivity. Support, oversee, and manage the performance and productivity of the team.
• Assist with annual budget preparation for the department.
• Coordinate the resolution of all escalated and trended issues.
• Conduct monthly meetings with key third-party carriers and vendors to discuss reimbursement issues and payer publication notices affecting claims processing changes.
• Manage the department dashboard and design action plans as issues are identified within the department.
• Develop, direct, and facilitate ongoing programs for staff development, training, education, and retention when needed for new and existing employees, mentor, and develop a long-term succession plan for future growth.
• Ensure all tools needed to perform job functions are available. Routinely assess adequacy of tools and implement new tools, utilizing a project management approach as needed.
• Meet with the Supervisors/Team Leads to verify that all normal business operations are occurring timely, accurately, and the outcome is effective and aligned to maximize operational and financial performance.
• Assist with escalated patient concerns and questions.
• Create an environment that supports and respects diversity to promote creative problem solving.
• Maintain organizational policy and procedure including rules of conduct. Participate on regional committees which govern the organization's actions and decisions regarding corporate compliance with regulatory guidelines and requirements.
• Provide ongoing informal and formal feedback to direct reports consistent with organizational policies and procedures.

What We’re Looking For

• Education: Bachelors Degree, Required.
• Experience:
  • Five or more years' Revenue Cycle, Customer Service or related experience, required.
  • Three or more years' Leadership experience required.
• Licensure/Certification/Registration: Coding Certification - CPC, RHIT or RHIA, preferred.
• Additional Skills Required:
  • Ability to successfully complete generic and department-specific skills validation and competency testing.
  • Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls.
  • Human relations and interpersonal skills necessary for interacting with management, team members, and administration.
  • Excellent verbal and written communication skills.
  • Proficient in Word and Excel.
  • Ability to design, analyze and implement processes surrounding billing, third party relationships, compliance, collections, and other financial functions to ensure effective and efficient operations.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.