Supervisor Patient Financial Services

Novant Health; Hanes (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Novant Health is seeking a Supervisor, Patient Financial Services to lead a team in the revenue cycle, focusing on process improvement, coaching, and training. The role emphasizes adherence to coding and billing guidelines while enhancing revenue integrity and patient satisfaction.

The candidate will oversee daily operations, implement improvements, and collaborate with management to achieve quality and efficiency goals in a fast-paced healthcare business office.

Qualifications

• Requires 2 years of Revenue Cycle or related experience; 3 years preferred.
• Leadership experience required or preferred.
• Ability to train new and existing team members and validate skills.

Responsibilities

• Provide department leadership and daily support to maintain quality, productivity, and efficiency.
• Design, analyze and implement processes around billing, third party relationships, and financial functions.
• Train staff and ensure compliance with internal controls and coding/billing guidelines.
• Monitor performance, provide coaching, and drive revenue and patient satisfaction improvements.

Skills

Leadership

Team training

Communication

Excel

Word

Education

High School Diploma or GED

Associate Degree

Bachelor's Degree

CPC

RHIT

RHIA

Tools

Epic

Job description

What We Offer

Novant Health is hiring a Supervisor, Patient Financial Services

The Supervisor, Patient Financial Services is responsible for providing department leadership and daily support to maintain ongoing quality, productivity, and efficiency levels in the business office with continued focus on improvement of departmental planning, processes, training, trend analysis and evaluation of performance. This individual will continue to be a steward of Novant's vision to create the most remarkable patient experience, in every dimension, every time, and understand how the Patient Financial Services department contributes to this vision. The Supervisor, Patient Financial Services will identify and communicate issues, backlogs, or opportunities that will directly impact revenue and patient satisfaction and portray strong leadership and motivational skills to guide the team to optimal performance.

Ability to successfully complete generic and department-specific skills validation and competency testing.

Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls.

Human relations and interpersonal skills necessary for interacting with management, team members and administration.

Excellent verbal and written communication skills.

Proficient in Word and Excel

Ability to effectively train new and existing team members

Ability to design, analyze and implement processes surrounding billing, third party relationships, compliance, collections, and other financial functions to ensure effective and efficient operations.

Corporate finance / account reconciliation experience highly preferred

What We're Looking For

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, required. 4 Year / Bachelors Degree, preferred.
• Experience:
  • Two years of Revenue Cycle, customer service or related experience, required.
  • Three years of Revenue Cycle, customer service or related experience, preferred.
  • One year of Leadership experience, preferred.
• Licensure/Certification: Coding Certification - CPC, RHIT or RHIA, preferred.
• Additional Skills Required:
  • Ability to successfully complete generic and department-specific skills validation and competency testing.
  • Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls.
  • Human relations and interpersonal skills necessary for interacting with management, team members and administration.
  • Excellent verbal and written communication skills.
  • Proficient in Word and Excel.
  • Ability to effectively train new and existing team members.
  • Ability to design, analyze and implement processes surrounding billing, third party relationships, compliance, collections, and other financial functions to ensure effective and efficient operations.
• Additional Skills Preferred:
  • Operationally understand and navigate the Epic system.
  • Coding knowledge (CPT, HCPCS, ICD10).
  • Medical Terminology.
  • Knowledge of Billing Guidelines, Payor Guidelines and CCI Edits.

*Corporate finance experience highly preferred*

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.