Manager | Parking & Transportation Services - WSU Spokane

Washington State University; Spokane (WA); On-site; USD 56,000 - 67,000; Full time

Benefits offered by this job

paid sick and vacation leave

paid holidays

medical, dental, life and disability保险

retirement

deferred compensation

training and development

employee tuition waiver

Job summary

Washington State University is seeking a Manager of Parking & Transportation Services on the Spokane campus. The role leads customer service, cash operations, permit sales, and enforcement, while guiding transportation programs and financial systems.

You will develop policies, manage budgets, coordinate campus-wide programs, and liaise with internal and external partners, potentially supervising staff and hourly employees. On-site position in Spokane, WA.

Qualifications

• Bachelor’s degree in a relevant field and four years of progressively responsible experience with supervisory experience.
• Demonstrated customer service, public relations, and communication skills.
• Extensive computer skills including Microsoft Office and data systems.

Responsibilities

• Provide leadership and oversight for customer service, administrative, parking, and transportation operations.
• Manage front-line customer service, cash operations, permit sales, and parking enforcement administration.
• Oversee transportation demand management support and all financial and operational systems.

Skills

Customer service

Public relations

Communication skills

Diplomacy

Organizational skills

Education

Bachelor’s degree in a relevant field

Four (4) years of progressive managerial experience with supervisory responsibilities

Tools

Microsoft Office

Data systems

POS systems

Budgeting software

Job description

Available Title(s): 1162-YN_ADMINPRO - Manager Business Title: Manager | Parking & Transportation Services - WSU Spokane Employee Type: Admin. Professional

Position Details

The Opportunity

Washington State University is now accepting applications for a Manager of Parking & Transportation Services on our WSU Spokane campus. As the Manager, you will provide leadership and oversight for all customer service, administrative, parking, and transportation operations. In this role you will manage front‑line customer service, cash operations, permit sales, parking enforcement administration, transportation demand management support, and all financial and operational systems. You will also develop and implement policies, procedures, and process improvements; oversee budgeting and financial activities; coordinate campus‑wide transportation programs; and serve as the primary liaison to internal and external partners. You may supervise staff and hourly employees, ensure compliance with state of Washington Administrative Code (WAC), WSU policies, and audit standards, and lead customer‑focused service delivery for the Spokane campus.

Additional Information

This is a full time (100% FTE), permanent position. This position is overtime eligible. This is an on‑site/in‑person role located on the WSU campus in Spokane, WA.

Monthly Salary: $5,000.00 - $6,000.00 | Commensurate with experience and qualifications In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

WSU is Washington's land-grant university with campuses located in Everett, Pullman, Spokane, Tri-Cities, and Vancouver. Additionally, research centers are located throughout the state, extension offices are located in every county in Washington, and online degree programs are offered worldwide. With a focus on innovation, excellence, and accountability, continual enhancement of research and educational endeavors are at the core of WSU's strategic priorities. See here for additional information about WSU's statewide locations. View the HRS Benefits website for details on competitive benefits available.

Benefits

• paid sick and vacation leave
• paid holidays
• medical, dental, life and disability insurance package for employees and dependents
• retirement
• deferred compensation, optional supplemental retirement accounts
• training and development
• employee tuition waiver

For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.

Required Qualifications

• Bachelor’s degree in a relevant field and four (4) years of progressively responsible experience in a field related to the functional managerial area which has included at least one (1) year of supervisory experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
• Demonstrated customer service, public relations, and communication skills.
• Extensive computer skills including Microsoft Office and data systems.
• Experience in office purchasing, finance management, and budgeting.
• Demonstrated ability to manage difficult situations with diplomacy and good judgment.
• Strong organizational skills and initiative.

Preferred Qualifications

• Experience in higher education.
• Experience in operations management of a university parking and transportation system.
• Experience interpreting and enforcing WAC and WSU policies.
• Experience with POS systems, cashiering, or complex reconciliations.
• Experience with Lean Management Principles.
• Experience managing confrontational or stressful situations.
• Experience populating and managing operations software with cyclical setup data.
• Demonstrated ability to work with individuals from diverse backgrounds and cultures.

Position Sponsorship Eligibility

Not eligible for work visa sponsorship.

Area/College: Finance & Operations Department Name: Parking & Transportation Services - Spokane Location: Spokane, WA

Background Check

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type & Position Term

Time Type: Full time Position Term: 12 Month

Equal Opportunity & Diversity Statements

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities. WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [e-mail].

Notice of Non-Discrimination In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/

WSU is Washington's land-grant university with campuses located in Everett, Pullman, Spokane, Tri-Cities, and Vancouver. Additionally, research centers are located throughout the state, extension offices are located in every county in Washington, and online degree programs are offered worldwide. With a focus on innovation, excellence, and accountability, continual enhancement of research and educational endeavors are at the core of WSU's strategic priorities. See here for additional information about WSU's statewide locations. View the HRS Benefits website for details on competitive benefits available.

Notice of Non-Discrimination In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/