Manager, Operations - Last Mile Delivery - Pickup Experience
Walmart Inc.
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Benefits offered by this job
Job summary
Walmart Inc. in Bentonville, AR, is seeking a Manager on the Driver Experience team to shape the future of Walmart's last-mile pickup experience through the Spark Driver platform.
You will partner with Product, Engineering, Analytics, and Store Operations to solve complex challenges and drive measurable improvements in pickup efficiency. Your impact will be assessed by reducing pickup defects, shortening driver wait times, and improving pickup completion rates, enabling a seamless experience for
Qualifications
- Bachelor’s degree in Business Administration, Engineering, Operations or related field.
- 2+ years in operations, project management, or related area OR 4+ years in operations, project management, or related area.
Responsibilities
- Drive pickup excellence by reducing defects, minimizing wait times, and improving pickup completion rates.
- Lead cross-functional initiatives with Product, Engineering, and Store Operations to deliver measurable results.
- Turn data into action by leveraging driver feedback and analytics partnerships to identify trends and opportunities.
- Test pilots, evaluate results, and scale solutions to improve pickup experience across Walmart stores.
- Champion continuous improvement by building a roadmap for operational enhancements using AI tools.
Skills
Education
Tools
Job description
Manager, Operations - Last Mile Delivery - Pickup Experience
Bentonville, AR
802 Respect Dr
Bentonville, AR 72716-0000
R-2674132
$70,000 - $130,000/yr
Regular/ Permanent
Your impact will be measured by your ability to reduce pickup defects, shorten driver wait times, and improve pickup completion rates, creating a seamless experience for drivers at scale.
- Drive Pickup Excellence: Develop and execute strategies that reduce pickup defects, minimize driver wait times, and improve pickup completion rates.
- Lead Cross-Functional Initiatives: Partner with Product, Engineering, and Store Operations to identify challenges, implement solutions, and deliver measurable results.
- Turn Data into Action: Leverage driver feedback, operational metrics, and analytics partnerships to identify trends, prioritize opportunities, and influence decisions.
- Test, Learn, and Scale: Lead pilots, evaluate results, and scale successful solutions to improve the pickup experience across Walmart stores.
- Champion Continuous Improvement: Build a roadmap for operational improvements, leveraging emerging technologies and AI tools to simplify processes and enhance efficiency.
- Strategic & Analytical Thinking: Ability to solve complex operational challenges, interpret data, and translate insights into actionable strategies.
- Program Leadership: Experience leading cross-functional initiatives and delivering measurable business results.
- Operational Expertise: Background in store operations, fulfillment, logistics, or process improvement. Gig delivery experience is a plus.
- Continuous Improvement Mindset: Experience testing new ideas, measuring success, and scaling effective solutions.
- Technology & Collaboration: Familiarity with AI tools or data platforms like Google BigQuery, along with strong communication and stakeholder influence skills.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $70,000.00 - $130,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include :
- Stock
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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising AssociatesMasters: EconomicsProject Management - Project Management Professional - CertificationWalmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Discount Card
Get 10% off
Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
Live Better U
100% covered
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
Medical, dental, vision, and wellness programs for you and your family
Access mental health resources and assistance programs for life’s challenges
Training, leadership programs, and clear paths to advance.
Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.
Join us at Walmart and grow your career alongside a community that feels like home.
This isn’t just a workplace—it’s a destination for leaders eager to make a difference.
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