Manager of Desktop Support and Operations

Bard Early Colleges; City of Hudson (NY); On-site; USD 81,000 - 85,000; Full time

Benefits offered by this job

Health insurance options

TIAA retirement plans

Generous vacation and sick time

Job summary

Bard Early Colleges is seeking a Manager of Desktop Support and Operations to lead the IT support team, oversee operations, and ensure effective communication. The ideal candidate will have over five years of IT management experience and a BA/BS degree.

This position offers a salary range of $81,000 to $85,000 annually, along with an excellent benefits package including health insurance and retirement plans.

Qualifications

• Five or more years of IT management experience required.
• Strong interpersonal, organizational, problem-solving, written, and oral communication skills.
• Attention to detail and self-motivation are crucial.

Responsibilities

• Lead and mentor the Desktop Support team.
• Oversee Service Desk tickets and maintain communication.
• Serve as a point of contact for executive staff inquiries.

Skills

IT management experience

Interpersonal skills

Organizational skills

Problem-solving skills

Attention to detail

Information security awareness

Communication skills

Education

BA/BS degree or equivalent experience

Job description

Manager of Desktop Support and Operations

Bard College

Bard College Information Technology is seeking an experienced, creative, and driven manager and technologist to advance the College’s end-user technology, create lasting improvements, and support the mission of the College.

About Bard

Bard College’s main campus is located in Annandale‑on‑Hudson, NY, with 1,900 undergraduate students and a variety of graduate programs. The campus spans 1,000 acres along the Hudson River and hosts the Fisher Performing Arts Center, Hessel Museum of Art, and the Bard Prison Initiative—the largest college‑degree‑granting prison education program under one roof. Bard also operates several Bard High School Early Colleges across the country, international campuses, and partnerships, serving as a private institution dedicated to the public interest.

Essential Duties and Responsibilities

Daily operational oversight

• Lead and mentor the Desktop Support team, providing individualized support, direction, and leadership through example.
• Prioritize team efforts, oversee Service Desk tickets, and maintain communication and schedules to ensure consistent coverage.
• Serve as a primary point of contact for executive staff inquiries.
• Respond to end‑user IT security issues and contribute to overall information security efforts.
• Manage IT‑related building maintenance requests, vehicle upkeep, and workspace assignments.

Asset and vendor management

• Oversee fleet management, inventory, and lifecycle.
• Liaise with IT vendors, primarily for printing and desktop software.
• Oversee the implementation and maintenance of software for lab and desktop environments and internal tools.

Strategic planning and governance

• Collaborate with the IT Administration team to develop a zero‑based budget each year for Desktop operations and capital projects.
• Lead end‑user computing, printing, inventory, and security projects in partnership with other IT and campus teams.
• Help develop, implement, and monitor policies and standards affecting Bard’s computing environments.

Qualifications

• Five or more years of IT management experience is required.
• BA/BS degree or equivalent experience.
• Strong interpersonal, organizational, problem‑solving, written, and oral communication skills.
• Attention to detail, self‑motivation, and ability to work with minimal supervision.
• Strong awareness of information security principles and application for end‑user systems.
• Willingness to carry a mobile phone and remain on‑call for rare emergencies.
• Physical ability to lift 30 lbs and work daily in an office environment.

Compensation

$81,000‑$85,000 annually. Salary decisions are based on market, organizational considerations, experience, and qualifications, as well as internal and external equity.

Benefits Overview

Full‑time employees receive an excellent benefit package that includes multiple health insurance options, TIAA retirement plans, generous vacation, sick, and personal time, and additional benefits. Additional information is available on the Bard College human resources website.

Equal Employment Opportunity Statement

Bard is an equal‑opportunity employer and welcomes applications from those who contribute to our diversity. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, mental or physical disability, age, sexual orientation, gender identity, national origin, familial status, veteran status, or genetic information.

AA/EOE