Lead, Desktop Support & IT Operations

The Chronicle Of Higher Education, Inc.; City of Hudson (NY); On-site; USD 81,000 - 85,000; Full time

Benefits offered by this job

Health insurance options

TIAA retirement plans

Generous vacation and personal time

Job summary

Bard College in Hudson, NY is seeking a Manager of Desktop Support and Operations to lead the Desktop Support team and ensure excellent service. This role requires over five years of IT management experience and strong communication skills.

In this full-time, in-person position, you will oversee daily operations, manage IT security issues, and collaborate on strategic IT projects. The role also includes a competitive salary range of $81,000 to $85,000 and a comprehensive benefits package.

Qualifications

• Five or more years of IT management experience is required.
• Strong awareness of the principles of information security and its application for end‑user systems.
• Willingness to carry a mobile phone and remain on‑call for rare emergencies.

Responsibilities

• Lead and mentor the Desktop Support team.
• Prioritize team efforts and oversee Service Desk tickets.
• Serve as the primary contact for executive staff inquiries.
• Manage IT-related building maintenance requests.
• Oversee fleet management and inventory.

Skills

Interpersonal skills

Organizational skills

Problem-solving skills

Communication skills

Attention to detail

Education

BA/BS degree or equivalent experience

Job description

Bard College in Hudson, NY is seeking a Manager of Desktop Support and Operations to lead the Desktop Support team and ensure excellent service. This role requires over five years of IT management experience and strong communication skills.

In this full-time, in-person position, you will oversee daily operations, manage IT security issues, and collaborate on strategic IT projects. The role also includes a competitive salary range of $81,000 to $85,000 and a comprehensive benefits package.