Manager of Desktop Support and Operations

The Chronicle Of Higher Education, Inc.; City of Hudson (NY); On-site; USD 81,000 - 85,000; Full time

Benefits offered by this job

Health insurance options

TIAA retirement plans

Generous vacation and personal time

Job summary

Bard College in Hudson, NY is seeking a Manager of Desktop Support and Operations to lead the Desktop Support team and ensure excellent service. This role requires over five years of IT management experience and strong communication skills.

In this full-time, in-person position, you will oversee daily operations, manage IT security issues, and collaborate on strategic IT projects. The role also includes a competitive salary range of $81,000 to $85,000 and a comprehensive benefits package.

Qualifications

• Five or more years of IT management experience is required.
• Strong awareness of the principles of information security and its application for end‑user systems.
• Willingness to carry a mobile phone and remain on‑call for rare emergencies.

Responsibilities

• Lead and mentor the Desktop Support team.
• Prioritize team efforts and oversee Service Desk tickets.
• Serve as the primary contact for executive staff inquiries.
• Manage IT-related building maintenance requests.
• Oversee fleet management and inventory.

Skills

Interpersonal skills

Organizational skills

Problem-solving skills

Communication skills

Attention to detail

Education

BA/BS degree or equivalent experience

Job description

Bard College, a liberal arts college on the Hudson River, is a private institution working in the public interest.

Bard IT offers a ‘small shop’ atmosphere with a vital role in a large organization. There are many opportunities to become involved in campus projects and the position will offer freedom and support to create, experiment, and learn.

Manager of Desktop Support and Operations

This full-time, in-person role reports directly to the CIO and leads the extremely capable Desktop Support team. The ideal applicant will have several years of personnel and IT management experience, with demonstrated technical, interpersonal, and communication skills.

Essential duties and responsibilities

Daily operational oversight

• Lead and mentor the Desktop Support team, providing individualized support, direction, and leadership through example
• Prioritize team efforts, oversee Service Desk tickets, and maintain communication and schedules to ensure consistent coverage
• Serve as one of the primary points of contact for executive staff inquiries
• Respond to end-user IT security issues and contribute to overall information security efforts
• Manage IT-related building maintenance requests, vehicle upkeep, and workspace assignments

Asset and vendor management

• Oversee fleet management, inventory, and lifecycle
• Serve as the liaison for IT vendors, primarily for printing and desktop software
• Oversee the implementation and maintenance of software primarily for lab and desktop environments and internal tools

Strategic planning and governance

• Work with the IT Administration team to develop a zero‑based budget each year in support of Desktop operations as well as capital projects
• Lead end‑user computing, printing, inventory, and security projects, working with other IT and campus teams
• Help develop, implement, and monitor policy and standards affecting Bard’s computing environments

Qualifications

• Five or more years of IT management experience is required
• BA/BS degree or equivalent experience
• Strong interpersonal, organizational, problem‑solving, written, and oral communication skills
• Attention to detail, self‑motivation, and the ability to work with minimal supervision
• Strong awareness of the principles of information security and its application for end‑user systems
• Willingness to carry a mobile phone and remain on‑call for rare emergencies
• Physical ability to lift 30lbs and work daily in an office environment

Compensation

$81,000-$85,000 annually

This salary range reflects the College's good faith and reasonable estimate of the compensation for the position at the time of the job posting. Salary decisions are dependent on several factors including but not limited to market and organizational considerations, experience, and qualifications of a selected candidate as well as internal and external equity.

Benefits Overview

We are pleased to offer our full‑time employees an excellent benefit package which includes multiple health insurance options; TIAA retirement plans; generous vacation, sick, and personal time; and more. To learn more about employee benefits and eligibility at Bard College, please visit https://www.bard.edu/humanresources/benefits/.

Equal Employment Opportunity Statement

Bard is an equal‑opportunity employer, and we welcome applications from those who contribute to our diversity. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, mental or physical disability, age, sexual orientation, gender identity, national origin, familial status, veteran status, or genetic information.

Bard is committed to providing access, equal opportunity, and reasonable accommodation for all individuals in employment practices, services, programs, and activities.

AA/EOE