Manager, Forward Deployed Services - Remote

Ladders; EUA; Teletrabalho; USD 120 000 - 145 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote options

Professional development

Collaborative team culture

Access to cutting-edge technology and

Health and wellness benefits

Resumo da oferta

Ladders seeks a Manager, Forward Deployed Services to lead a team delivering post-sales value for upper mid-market and enterprise clients. The role stays involved from discovery through go-live, balancing delivery with team leadership and cross-functional collaboration.

Remote position in the United States. You will drive product configurations, oversee integrations, and mentor teammates while sustaining strong client relationships and successful implementations.

Qualificações

• 8+ years in engineering, consulting, finance, operations, product operations, or technical program management, including people management.
• Leadership in ERP implementation or complex B2B software delivery.
• Strong systems thinker able to navigate interconnected processes.
• Player-coach mentality with a willingness to stay hands-on.
• Experience thriving in high-pressure environments such as startups or consulting.
• Technical aptitude with engineering and logical problem solving.
• Ability to synthesize information quickly and make decisions under ambiguity.
• Analytical mindset; SQL experience is a plus.

Responsabilidades

• Lead a team of forward-deployed product managers supporting enterprise clients.
• Stay hands-on through discovery, design, implementation, and go-live.
• Own the success of complex client relationships and drive execution.
• Conduct cross-functional deep dives to map business processes and workflows.
• Drive new product capabilities to grow upper mid-market and enterprise segments.
• Set standards for best practices and improve workflows and processes.
• Translate process flows into product design and configuration on the platform.
• Partner with technical teams on integrations and data migrations.
• Lead UAT, training, and go-live support while strengthening client relationships.
• Coach team members on client management and problem-solving frameworks.

Conhecimentos

Leadership

ERP implementation

B2B software delivery

Systems thinking

Hands-on leadership

Startups/consulting experience

Technical aptitude

SQL experience

Decision making under ambiguity

Descrição da oferta de emprego

For our client, we are seeking a Manager, Forward Deployed Services - Remote to join the team of a leader in the Enterprise Technology space.

This role will lead a team that supports complex post-sales engagements across upper mid-market and enterprise clients. You will stay deeply involved from discovery through implementation and go-live, helping turn business processes into practical product configurations and successful client outcomes. The position blends hands‑on delivery, team leadership, and cross-functional partnership with technical, product, and client stakeholders. It is well suited for a player‑coach who thrives in fast‑moving environments and can drive clarity across complex systems.

Location: Remote

Compensation: $120,000 – $145,000 annually

Responsibilities

• Lead a team of forward-deployed product managers supporting a portfolio of upper mid-market and enterprise clients
• Stay hands‑on throughout the post-sales lifecycle, including discovery, design, implementation, and go-live
• Own the success of complex client relationships and drive strong execution across the team
• Conduct cross-functional deep dives to map business processes and workflows
• Drive new product capabilities that support growth in the upper mid-market and enterprise segments
• Set standards for best practices and improve existing workflows and processes
• Translate process flows into product design and configuration on the company's platform
• Partner with technical teams on integrations and data migrations
• Lead UAT, training, and go-live support while strengthening client relationships
• Coach team members on client management and problem-solving frameworks

Qualifications

• 8+ years of experience in engineering, consulting, finance, operations, product operations, or technical program management, including people management experience
• Proven leadership in ERP implementation or complex B2B software delivery
• Strong systems thinker with the ability to navigate interconnected processes
• Player‑coach mentality with a willingness to remain hands‑on
• Experience thriving in high-pressure environments such as startups or consulting
• Technical aptitude with a strong grasp of engineering and logic problems
• Ability to synthesize information quickly and make decisions under ambiguity
• Analytical mindset; SQL experience is a plus

Benefits

• Flexible work environment with remote options
• Opportunities for professional development and growth
• Collaborative team culture focused on innovation
• Access to cutting-edge technology and tools
• Health and wellness benefits

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.