IT Operations Manager

Ladders; EUA; Teletrabalho; USD 108 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

401K matching

Flexible PTO

Parental leave

Remote stipend

Holiday schedule

Resumo da oferta

The Ladders is seeking an IT Operations Manager to lead day-to-day IT operations across remote teams and multiple business units. You will own service management, access governance, and maintain documentation to ensure reliable support processes and security alignment during integrations.

This role balances hands-on administration with process discipline, cross-functional coordination, and formal runbooks. You will partner with security and business leaders to enable cloud access and centralized

Qualificações

• 7+ years in IT operations or infrastructure
• 3+ years in a leadership role
• Experience with M&A integration across multiple units
• Familiarity with SOC 2 or ISO 27001 audits
• Experience managing outsourced helpdesk or MSP contracts against SLAs
• Knowledge of cloud IAM and account structures (AWS/Azure)
• Security and access governance experience across distributed environments

Responsabilidades

• Own IT service management across headquarters and business units
• Manage joiner, mover, leaver processes for access provisioning
• Maintain the IT operations runbook
• Administer endpoint security tools and ensure device compliance
• Triage security alerts and resolve integration health issues
• Support AWS cloud access and document for business units
• Oversee IT and security integration during centralization of tools

Conhecimentos

IT leadership

Service management

Documentation

Cross-functional

Cloud access

Ferramentas

Microsoft 365

Entra ID

Google Workspace

NinjaOne

SentinelOne

AWS IAM

Azure IAM

Descrição da oferta de emprego

For our client, we are seeking a IT Operations Manager to join the team of a leader in the Enterprise Technology space.

This role will own day-to-day IT operations across headquarters and multiple business units, with a focus on service management, access governance, and operational consistency. The position will partner closely with security and business leaders to maintain reliable support processes, protect endpoints and accounts, and keep core systems aligned during integration work. It is a strong fit for an experienced IT operations leader who can balance hands-on administration with process discipline, documentation, and cross-functional coordination in a distributed environment.

The organization is looking for someone who can strengthen IT service delivery while supporting cloud access, endpoint security, and business unit transitions into centrally managed tools.

Location: Remote

Compensation: $108,000 – $130,000 annually

Responsibilities

• Own IT service management across headquarters and business units, ensuring ticket quality and SLA adherence
• Manage joiner, mover, and leaver processes for access provisioning across multiple platforms
• Maintain the IT operations runbook, keeping it current and comprehensive
• Administer endpoint security tools and help ensure compliance across devices
• Triage security alerts and resolve integration health issues effectively
• Support AWS cloud access and maintain documentation for business units
• Oversee IT and security integration for business units transitioning to centrally managed tools

Qualifications

• 7+ years in IT operations or infrastructure, including 3+ years in a leadership role
• Hands-on experience with Microsoft 365 / Entra ID and Google Workspace administration
• Proficiency with RMM platforms, preferably NinjaOne, and EDR platforms, preferably SentinelOne
• Knowledge of AWS and Azure, including IAM and account structures
• Experience managing outsourced helpdesk or MSP contracts against SLAs
• Familiarity with SOC 2 or ISO 27001 audits and providing technical evidence
• Experience with M&A integration or managing IT across multiple business units

Benefits

• Comprehensive health coverage starting on your first day
• 401K plan with generous matching contributions and immediate vesting
• Flexible PTO with uncapped paid time off
• 12 weeks of paid parental leave for all employees
• Monthly stipend for remote work support
• Generous holiday schedule to promote work-life balance

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.