Manager, Enterprise Technical Leads

datavant2; United States; Remote; USD 125,000 - 147,000; Full time

Job summary

Datavant2 is seeking a player-coach leader to guide a small team of customer-facing technical specialists while owning a portfolio of enterprise engagements.

You will blend people development with hands-on architecture and delivery, helping customers integrate systems and scale repeatable solutions across products and stakeholders.

This role requires strong collaboration across product, engineering, and commercial teams, with a track record of delivering complex deployments in the US.

Qualifications

• Five or more years in a customer-facing technical role such as solutions engineering, technical account management, architecture, implementation, or technical program management.
• Track record delivering complex enterprise implementations or integrations.
• One or more years managing or mentoring technical, customer-facing teams, with evidence of developing people and improving team performance.
• Ability to contribute hands-on while handling people leadership and competing customer priorities.
• Strong judgment in escalations and high-stakes situations, including when to take direct ownership and when to delegate.
• Experience working across functions and communicating technical decisions to varied stakeholders.

Responsibilities

• Coach and develop technical leads through feedback, career guidance, mentoring, and clear performance expectations.
• Own delivery for selected high-impact customer implementations, designing integrations and solutions across systems, products, and stakeholders.
• Serve as an escalation point for complex technical and customer issues across your own accounts and the wider team portfolio.
• Balance direct technical work with delegation, helping the team prioritize and make sound decisions in ambiguous situations.
• Coordinate with product, engineering, commercial, science, privacy, and engagement teams to resolve blockers and align delivery priorities.
• Identify recurring needs and improve frameworks, documentation, tooling, and processes to make implementation work more consistent and efficient.

Skills

People leadership

Customer-facing

Architecture thinking

Delivery leadership

Job description

Role overview

Lead a small team of customer-facing technical specialists while directly owning a portfolio of complex enterprise engagements. This player-coach role blends people development with hands-on architecture and delivery, helping customers integrate systems while improving the team's ability to deliver repeatable, scalable solutions.

Responsibilities

• Coach and develop technical leads through feedback, career guidance, mentoring, and clear performance expectations.
• Own delivery for selected high-impact customer implementations, designing integrations and solutions across systems, products, and stakeholders.
• Serve as an escalation point for complex technical and customer issues across your own accounts and the wider team portfolio.
• Balance direct technical work with delegation, helping the team prioritize and make sound decisions in ambiguous situations.
• Coordinate with product, engineering, commercial, science, privacy, and engagement teams to resolve blockers and align delivery priorities.
• Identify recurring needs and improve frameworks, documentation, tooling, and processes to make implementation work more consistent and efficient.

Requirements

• Five or more years in a customer-facing technical role, such as solutions engineering, technical account management, architecture, implementation, or technical program management.
• Track record delivering complex enterprise implementations or integrations.
• One or more years managing or mentoring technical, customer-facing teams, with evidence of developing people and improving team performance.
• Ability to contribute hands-on while handling people leadership and competing customer priorities.
• Strong judgment in escalations and high-stakes situations, including when to take direct ownership and when to delegate.
• Experience working across functions and communicating technical decisions to varied stakeholders.

Benefits and work setup

The source lists estimated total cash compensation of $125,000-$147,000 USD. Employment sponsorship is unavailable; some customer engagements may require post-offer health screenings or vaccination documentation.