Manager, Client Operations: Campaign Delivery Leader

Roku, Inc.; Northern, New York (KY, NY); Hybrid; USD 136,000 - 168,000; Full time

Benefits offered by this job

Health insurance

Equity awards

Life insurance

Disability benefits

Parental leave

Wellness benefits

Paid time off

Job summary

Roku, Inc. is seeking a Manager, Client Operations to lead a team of 8–10 Client Associates and own the end-to-end campaign lifecycle from pre-sale planning to upsell and renewals.

The role combines hands-on execution with leadership to set standards, define workflows, and drive performance across direct IO, Sponsorship, and PMP deals. New York-based with strong collaboration across teams.

Qualifications

• 7+ years in client services, account management, campaign operations, sales planning or client operations.
• People management or mentoring experience with a track record of developing early-career talent.
• Deep knowledge of digital, streaming, and programmatic landscape including DSPs, SSPs, DMPs, and programmatic guarantees.

Responsibilities

• Own on-time, accurate campaign delivery across all deal types from plan intake through launch and wrap reporting.
• Serve as the operational escalation point for IO-to-system discrepancies, pricing exceptions, and trafficking blockers.
• Define done criteria at every handoff and maintain QA standards for campaign setups, launch readiness, and client-facing deliverables.
• Lead building the function with clear ownership, documented workflows, SLAs, and scalable processes.

Job description

Roku, Inc. is seeking a Manager, Client Operations to lead a team of 8–10 Client Associates and own the end-to-end campaign lifecycle from pre-sale planning to upsell and renewals.

The role combines hands-on execution with leadership to set standards, define workflows, and drive performance across direct IO, Sponsorship, and PMP deals. New York-based with strong collaboration across teams.