Client Services Leader: AdTech Partnerships & Growth

Roku; New York (NY); Hybrid; USD 149,000 - 178,000; Full time

Benefits offered by this job

Health insurance

Equity awards

Life insurance

Disability benefits

Parental leave

Wellness benefits

Paid time off

Job summary

Roku is seeking a Manager, Client Services to lead strategic account management and drive growth in a fast-paced advertising environment. You will oversee and expand client relationships, deliver tailored solutions, and guide a 5-7 person team to meet revenue goals.

The ideal candidate has 8-10 years in adtech account management and strong programmatic media knowledge, with proven leadership and collaboration across Sales, AdOps, Product, and Marketing.

Qualifications

• 8-10 years of consultative experience in account management/client services at an Adtech company or media company.
• At least 3 years of management experience and developing teams with roles progressing in responsibility.
• Extensive experience and expertise in programmatic advertising, including knowledge of DSPs, SSPs, DMPs, and ad exchanges.
• Knowledge of the Roku platform and ecosystem.
• Proven track record of managing large-scale operations and delivering exceptional results in a fast-paced environment.
• Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.
• Ambition to develop and nurture the development of others' career growth.
• Ability to build strong relationships with internal and external senior stakeholders, executive teams, and industry groups.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with a customer-centric mindset and a strong focus on driving business growth.
• Ability to work collaboratively across departments and with senior leadership.

Responsibilities

• Serve as the primary executive contact for key clients, building and maintaining strong, long-term relationships
• Oversee the delivery of tailored advertising solutions that meet client objectives and exceed expectations
• Conduct regular business reviews with clients to assess performance, identify opportunities, and address any issues
• Lead a team goaled and focused on driving incremental, upselling & revenue retention
• Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards
• Identify areas of improvement to internal processes to enhance operational efficiency and customer service
• Collaborate with cross-functional teams (Sales, Sales Planning, AdOps, Inventory, Product, Marketing, and Ad Measurement) as necessary to improve processes with the overarching goal of driving revenue
• Adapt to change in a fast-paced environment and communicate information effectively to the respective team
• Oversee the daily operations and professional growth of 5-7 direct reports, ensuring alignment with team goals while providing regular coaching and actionable feedback to foster individual career progression

Skills

Account management

Client relationships

Programmatic advertising

Leadership

Communication

Strategic thinking

Cross-functional collaboration

Negotiation

Business growth mindset

Mentoring / coaching

Tools

DSPs

SSPs

DMPs

Job description

Roku is seeking a Manager, Client Services to lead strategic account management and drive growth in a fast-paced advertising environment. You will oversee and expand client relationships, deliver tailored solutions, and guide a 5-7 person team to meet revenue goals.

The ideal candidate has 8-10 years in adtech account management and strong programmatic media knowledge, with proven leadership and collaboration across Sales, AdOps, Product, and Marketing.