Strategic Ad Campaign Account Manager

Roku, Inc.; New York (NY); Hybrid; USD 93,000 - 112,000; Full time

Benefits offered by this job

Incentive compensation/commissions

Health insurance

Equity awards

Life insurance

Disability benefits

Parental leave

Wellness benefits

Paid time off

Job summary

Roku, Inc. in New York is seeking an Account Manager to be a strategic partner for clients and the Ad Sales team, owning end-to-end campaign success and long-term account growth.

You will drive performance insights, renewals, and incremental revenue across a high-value portfolio in a fast-paced sales environment. The role requires 3–5 years of consultative account experience, strong analytical and communication skills, and comfort with programmatic video campaigns.

Qualifications

• 3-5 years of consultative experience in account management/client services at an ad tech company or media planning at an agency
• Experience managing client relationships with responsibility for revenue retention, renewals, and account growth
• Demonstrated ability to proactively engage clients with strategic recommendations that drive measurable growth
• Experience presenting performance insights and strategic recommendations to senior client stakeholders
• Hands-on experience managing programmatic video campaigns across various SSPs and DSPs, including setup, optimization, reporting, and performance troubleshooting
• Ability to work across a variety of media types including Direct IO Video, Direct IO Native/Display, PG Video, and PMP Video campaigns
• Knowledge of verification vendors (DoubleVerify, Integral Ad Science, Nielsen, etc.)
• Knowledge of 3rd party measurement partners (Nielsen, Foursquare, etc.)
• Proficiency with Salesforce, Excel, Looker, Tableau, and PowerPoint for performance analysis and client reporting
• Strong analytical, project management, and organizational skills with the ability to manage multiple priorities and meet deadlines
• Strong, persuasive communication skills, both verbal and written
• Self-starter, comfortable working in a fast-paced, growing environment
• Knowledge of 3rd party measurement partners (Nielsen, Foursquare, MMMs, MMPs, etc.)

Responsibilities

• Serve as the lead day-to-day point of contact for Roku’s clients, including agencies and top Fortune 500 advertisers, while developing strong relationships across stakeholders, influencers, and decision makers
• Own and manage a portfolio of accounts, accountable for revenue retention and growth against quarterly goals
• Support multi-quarter growth strategies and account planning for your portfolio, ensuring long-term client success and revenue expansion
• Identify upsell and cross-sell opportunities through proactive performance analysis and marketplace insights
• Develop and execute renewal strategies, proactively mitigating risk and positioning Roku as a long-term strategic partner
• Collaborate with Sales to provide strategic consultation on RFPs leveraging Roku’s ad products and solutions, translating campaign objectives into actionable business recommendations
• Lead transparent client communication during periods of objection, misalignment, or underperformance by managing expectations and aligning solutions
• Ensure seamless and timely campaign launches through proactive coordination with internal and external stakeholders, maintaining high standards of accuracy and execution quality, including partnership with Account Coordinators when assigned
• Monitor campaign pacing and performance, troubleshoot complex issues in partnership with Ad Operations and cross-functional teams, implement optimizations, and communicate clear action plans to internal and external stakeholders
• Lead mid and post-campaign reporting, distilling performance data and measurement insights into clear, actionable recommendations that drive incremental investment
• Anticipate and proactively mitigate campaign or account risk before client impact occurs
• Manage hands-on programmatic video executions, including PMP setup, DSP optimization, and performance troubleshooting
• Mentor Account Coordinators, supporting onboarding, coaching, and knowledge sharing to strengthen team capability
• Maintain deep knowledge of Roku’s advertising products, tools, and CTV industry trends to inform strategic client recommendations
• Serve as the voice of the client internally, participating in User Acceptance Testing, surfacing client feedback, and delivering marketplace insights to cross-functional stakeholders
• Contributes to the development of projects, processes, products, solutions, or narratives that improve the Client Services organization’s effectiveness
• Partner with Finance to ensure accurate monthly invoicing and timely client payment

Skills

Consultative experience

Account management

Client relationships

Strategic recommendations

Communication skills

Tools

Salesforce

Excel

Looker

Tableau

PowerPoint

Job description

Roku, Inc. in New York is seeking an Account Manager to be a strategic partner for clients and the Ad Sales team, owning end-to-end campaign success and long-term account growth.

You will drive performance insights, renewals, and incremental revenue across a high-value portfolio in a fast-paced sales environment. The role requires 3–5 years of consultative account experience, strong analytical and communication skills, and comfort with programmatic video campaigns.