Advertising Client Services Lead

Roku, Inc.; Chicago (IL); Hybrid; USD 145,000 - 166,000; Full time

Benefits offered by this job

Health insurance

Equity awards

Parental leave

Job summary

Roku, Inc. is seeking a Manager, Client Services, Advertising to lead the strategic account management function for our Media & Entertainment portfolio. You will coach Account Managers, develop client relationships, and drive high-impact programmatic campaigns to meet KPIs.

The role emphasizes collaboration across departments, revenue growth, and operational excellence while supporting teammates through mentorship and guidance.

Qualifications

• 5–7 years of experience in account management within the advertising media industry.
• Experience with Media & Entertainment or theatrical clients recommended.
• Proven track record coaching and developing Account Managers.

Responsibilities

• Provide direct coaching and mentorship to Account Managers focusing on skill development.
• Conduct regular 1:1s to provide feedback and set goals.
• Train Account Managers on client relationship management, campaign strategy, and performance optimization.
• Empower Account Managers to independently manage client relationships and make strategic decisions.
• Partner with Account Managers to serve as a key contact for clients and drive revenue retention.
• Collaborate with cross-functional teams to ensure seamless campaign execution.

Skills

Account management

Coaching

Relationship management

Programmatic

Campaign strategy

Cross-functional collaboration

Tools

DSPs

SSPs

DMPs

Ad exchanges

Job description

Roku, Inc. is seeking a Manager, Client Services, Advertising to lead the strategic account management function for our Media & Entertainment portfolio. You will coach Account Managers, develop client relationships, and drive high-impact programmatic campaigns to meet KPIs.

The role emphasizes collaboration across departments, revenue growth, and operational excellence while supporting teammates through mentorship and guidance.