Manager, Center Operations

Lincare Holdings; Longview (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

Lincare Holdings seeks a senior supervisor to lead Service Representatives, Health care Specialists, and Customer Service Representatives in a Washington center. You will hire, train, and supervise staff, manage safety, compliance, and equipment delivery, and ensure client satisfaction.

Responsibilities include coordinating benefits/evaluations, vendor relationships, inventory control, and fleet maintenance. DOT/CDL certification and computer literacy are required for operational supervision.

Qualifications

• Bachelor's Degree preferred
• Minimum of three years experience in similar industry
• Demonstrated knowledge of policies and procedures
• Demonstrated knowledge of products
• Work with limited supervision as an individual has primary responsibility for total operations of a center
• Must be DOT certified and possess a Commercial Driver’s License (CDL) or have to have the ability to obtain one
• Must be computer literate

Responsibilities

• Interview, hire, train, and supervise quality candidates for service representatives
• Assist with employee files, including coordination of employee benefits and evaluations for service representatives
• Interact with Medical Professionals in the community
• Implement safety programs in compliance with Federal, State, and Local regulations that apply to DOT and FDA
• Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
• Responsible for CHAP effort for the center
• Responsible for organizing and focusing on special programs
• Control inventory and purchasing of equipment and supplies
• Responsible for growth of the customer base through excellence in customer service
• Responsible for the profitability of the center and for implementing and directing cost controls
• Promote effective written/verbal communications
• Maintain a fleet of leased vehicles including routine preventive maintenance and follow up of major maintenance, record keeping and inspections are critical
• Ensure the quality and safe delivery of medical equipment to patients
• May perform equipment set-ups in customers' homes (oxygen equipment, concentrators, reservoirs)
• May perform on-call duties on a rotational basis, including responding to call outs at night and weekends
• May serve as a backup when other employees are out due to absenteeism

Job description

This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.

Job Responsibilities:

• Interview, hire, train, and supervise quality candidates for service representatives
• Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives
• Interacts with Medical Professionals in the community
• Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
• Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
• Responsible for the CHAP effort for the center
• Responsible for organizing and focusing on special programs
• Controls inventory and the purchasing of equipment and supplies
• Responsible for growth of the customer base through excellence in customer service
• Responsible for the profitability of the center and for implementing and directing cost controls
• Promotes effective written/verbal communications
• Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
  • Record keeping and inspections of vehicles is a critical part of the responsibility
• Ensures the quality and safe delivery of medical equipment to patients
• May be required to perform equipment set‑ups in the customer's home, most set‑ups are oxygen equipment, concentrators, and reservoirs
• May be required to perform on‑call duties on a rotational basis with other employees in the center
  • Includes responding to call outs at night and weekends to provide the service normally done by a service representative
• May serve as a backup when other employees are out due to absenteeism

#SLS

• Bachelor's Degree or equivalent preferred
• Minimum of three years experience withsimilar industry
• Demonstrated knowledge of policies and procedures
• Demonstrated knowledge of products
• Work with limited supervision as an individual has primary responsibility for total operations of a center
• Must be DOT certified and possess a Commercial Driver’s License (CDL) or have to have the ability to obtain one
• Must be computer literate

#SLS