Sr Service Rep

Lincare; Salt Lake City (UT); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare service provider in Salt Lake City seeks a dedicated employee to perform equipment setups and maintain durable medical equipment. Responsibilities include orienting patients on equipment use, making daily deliveries, performing minor repairs, and ensuring cleanliness and organization of work areas. Candidates must be proactive and able to work as an on-call service representative. This role offers opportunities to lead service representatives and manage inventory.

Qualifications

• Ability to perform equipment setups in a safe and timely manner.
• Must instruct patients on safe and proper use of medical equipment.
• Responsible for maintaining cleanliness and organization of equipment and work areas.

Responsibilities

• Completes equipment orientation checks for new patient setup.
• Delivers oxygen and performs equipment checks on a daily route.
• Cleans and inspects rental equipment upon return.

Skills

Equipment setup

Minor equipment repairs

Organizational skills

Customer instruction

Job description

This employee performs equipment setups, specifically concentrators and durable medical equipment, in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.

Job Functions

• Completes equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup
  • Instructs patient in the safe and proper use of equipment
• Makes oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and Lincare routing system
  • Deliveries may include refilling reservoirs with liquid oxygen from a van mounted tank
• Performs minor equipment repairs and preventative maintenance on equipment both in the home and at the center
  • For equipment repairs requiring more than minor repair work, equipment is to be packaged for shipment to the manufacturer or their designee
  • Responsible for equipment maintenance per schedule recommended by the manufacturer
• Maintains company vehicle in a clean and orderly manner
  • Makes daily inspections and completes proper paperwork
  • Maintains established preventative maintenance schedule
• Cleans rental equipment when returned to the center, in accordance with Lincare policies and procedures
• Maintains cleanliness and organization of warehouse/storage area
• Follows FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
  • Follows Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
• Works as an on‑call service representative evenings and weekends on an as scheduled basis
  • Frequency is determined by the center size and the number of employees available to share in the responsibility
  • Must respond in a timely manner and record information on the Service Call Report
• May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
• Acts as group leader for service representatives
• Oversees warehouse operations
• Overtime may be required
• Directs the work of one or more service representatives, giving them routing instructions and daily work assignments
• Maintains center inventory and provides purchase requisition to the center manager to order new stock as needed to maintain inventory levels