Center Operations Leader — Growth, Safety & Service

Lincare Holdings; Scottsbluff (NE); On-site; USD 70,000 - 90,000; Full time

Job summary

Lincare Holdings in Scottsbluff, NE seeks a Supervisory leader to manage Service Representatives, Health Care Specialists, and Customer Service Representatives. You will hire, train, and supervise staff; oversee safety compliance, patient equipment delivery, and relationships with medical professionals.

The role includes fleet maintenance, budgeting, and program leadership. Qualifications include a Bachelor's degree (preferred), 3+ years in a similar industry, and CDL/DOT readiness or ability to

Qualifications

• Bachelor's Degree or equivalent preferred.
• Minimum of three years' experience in a similar industry.
• Demonstrated knowledge of policies and procedures.
• Demonstrated knowledge of products.
• Works with limited supervision as primary operations lead for a center.
• MUST be DOT certified and possess a CDL or able to obtain one.
• Must be computer literate.

Responsibilities

• Interview, hire, train, and supervise quality candidates for service representatives.
• Assist with employee files and coordinate benefits and evaluations.
• Interact with medical professionals in the community.
• Implement safety programs and maintain records per DOT and FDA regulations.
• Knowledgeable about Medicare, insurance rules and medical equipment availability.
• Responsible for CHAP efforts for the center.
• Organize and lead special programs at the center.
• Control inventory and purchasing of equipment and supplies.
• Drive center growth through excellent customer service.
• Oversee profitability and implement cost controls for the center.
• Promote effective written and verbal communications.
• Maintain a fleet of leased vehicles and a preventive maintenance program.
• Record keeping and inspections of vehicles are essential.
• Ensure quality and safe delivery of medical equipment to patients.
• May perform home equipment set-ups (oxygen equipment, concentrators, reservoirs).
• Occasional on-call duties, nights/weekends, and possible back-up for absences.

Education

Bachelor's Degree or equivalent

Job description

This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.

Job Responsibilities:

• Interview, hire, train, and supervise quality candidates for service representatives


• Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives


• Interacts with Medical Professionals in the community


• Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA


• Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability


• Responsible for the CHAP effort for the center


• Responsible for organizing and focusing on special programs


• Controls inventory and the purchasing of equipment and supplies


• Responsible for growth of the customer base through excellence in customer service


• Responsible for the profitability of the center and for implementing and directing cost controls


• Promotes effective written/verbal communications


• Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
  
  
  
  • Record keeping and inspections of vehicles is a critical part of the responsibility
  
  
  
  


• Ensures the quality and safe delivery of medical equipment to patients


• May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs


• May be required to perform on-call duties on a rotational basis with other employees in the center
  
  
  
  • Includes responding to call outs at night and weekends to provide the service normally done by a service representative
  
  
  
  


• May serve as a backup when other employees are out due to absenteeism

#SLS

• Bachelor's Degree or equivalent preferred


• Minimum of three years experience withsimilar industry


• Demonstrated knowledge of policies and procedures


• Demonstrated knowledge of products


• Work with limited supervision as an individual has primary responsibility for total operations of a center


• Must be DOT certified and possess a Commercial Driver's License (CDL) or have to have the ability to obtain one


• Must be computer literate

#SLS