Manager, Center Operations

Lincare; Scottsbluff (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

Lincare in Scottsbluff, NE, seeks a direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives. You will hire, train, and supervise staff, coordinate benefits and evaluations, and interact with medical professionals in the community.

You’ll implement safety programs and ensure DOT/FDA compliance, while managing equipment availability and CHAP initiatives. Additional duties include overseeing inventory/purchasing, driving center profitability, and

Responsibilities

• Interview, hire, train, and supervise candidates for service representatives
• Assist with employee files, benefits, and evaluations for service representatives
• Interact with Medical Professionals in the community
• Implement safety programs and maintain DOT/FDA-compliant records
• Knowledge of Medicare, insurance rules, and medical equipment availability
• Oversee CHAP initiatives for the center
• Organize and lead special programs
• Control inventory and purchasing of equipment and supplies
• Drive center growth through excellent customer service
• Ensure profitability and implement cost controls
• Promote effective written and verbal communications
• Maintain leased-vehicle fleet and preventive maintenance program
• Record keeping and inspections of vehicles
• Ensure quality and safe delivery of medical equipment to patients
• May perform equipment set-ups at patients' homes (oxygen equipment, concentrators, reservoirs)
• May participate in on-call duties on rotation (night/weekends)
• Serve as backup when staff are absent

Job description

This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.

Job Responsibilities

• Interview, hire, train, and supervise quality candidates for service representatives
• Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives
• Interacts with Medical Professionals in the community
• Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
• Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
• Responsible for the CHAP effort for the center
• Responsible for organizing and focusing on special programs
• Controls inventory and the purchasing of equipment and supplies
• Responsible for growth of the customer base through excellence in customer service
• Responsible for the profitability of the center and for implementing and directing cost controls
• Promotes effective written/verbal communications
• Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
• Record keeping and inspections of vehicles is a critical part of the responsibility
• Ensures the quality and safe delivery of medical equipment to patients
• May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs
• May be required to perform on-call duties on a rotational basis with other employees in the center
• Includes responding to call outs at night and weekends to provide the service normally done by a service representative
• May serve as a backup when other employees are out due to absenteeism

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