Manager, Center Operations

Lincare Holdings Inc.; Scottsbluff, Northern (NE, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Lincare Holdings Inc. in Scottsbluff, Nebraska seeks a direct Supervisor of Service Representatives, Health Care Specialists, and Customer Service Representatives.

You will interview, hire, train, and supervise quality candidates; assist with employee files, benefits, and evaluations; coordinate safety, equipment delivery, fleet maintenance, and CHAP efforts; oversee inventory, purchasing, and center profitability.

Qualifications

• Bachelor's Degree or equivalent preferred.
• Minimum of three years' experience in a related industry.
• Knowledge of policies and procedures.
• Knowledge of products offered.
• Ability to work with limited supervision.
• DOT certification and CDL or ability to obtain one.
• Computer literacy required.

Responsibilities

• Interview, hire, train, and supervise quality service candidates.
• Assist with employee files, benefits, and evaluations.
• Interact with medical professionals in the community.
• Implement safety programs and maintain regulatory records.
• Know Medicare, insurance rules, and equipment availability.
• Oversee CHAP efforts and special programs.
• Manage inventory and procurement of equipment and supplies.
• Grow the customer base through superior service.
• Ensure center profitability and cost control implementation.
• Maintain fleet with preventive maintenance and inspections.
• Ensure safe delivery of medical equipment; may perform home set-ups.
• May perform on-call duties; may back up other staff.

Skills

Leadership

Supervision

Interviewing

Education

Bachelor's Degree or equivalent

Job description

This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.

Job Responsibilities:

• Interview, hire, train, and supervise quality candidates for service representatives
• Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives
• Interacts with Medical Professionals in the community
• Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
• Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
• Responsible for the CHAP effort for the center
• Responsible for organizing and focusing on special programs
• Controls inventory and the purchasing of equipment and supplies
• Responsible for growth of the customer base through excellence in customer service
• Responsible for the profitability of the center and for implementing and directing cost controls
• Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
  • Record keeping and inspections of vehicles is a critical part of the responsibility
• Ensures the quality and safe delivery of medical equipment to patients
• May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs
• May be required to perform on-call duties on a rotational basis with other employees in the center
  • Includes responding to call outs at night and weekends to provide the service normally done by a service representative
• May serve as a backup when other employees are out due to absenteeism

Qualifications.

• Bachelor's Degree or equivalent preferred
• Minimum of three years experience withsimilar industry
• Demonstrated knowledge of policies and procedures
• Demonstrated knowledge of products
• Work with limited supervision as an individual has primary responsibility for total operations of a center
• Must be DOT certified and possess a Commercial Driver's License (CDL) or have to have the ability to obtain one
• Must be computer literate

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans