Manager, Operations

Vrijwilligers Service Punt; United States; Hybrid; USD 74,000 - 131,000; Full time

Benefits offered by this job

Bonuses and commissions

Job summary

VSP Vision seeks an experienced leader to own centralized operations across ventures and acquired practices. You will define, implement and optimize processes, systems and procedures while coordinating with partners to deliver best-in-class eye care operations.

You will drive improvements in supply chain, software and vendor management, and forecast staffing needs for growth across multiple locations, with up to 30% travel and a focus on price optimization and market differentiation.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
• Demonstrated knowledge of third-party plan configuration and direct experience in revenue cycle management and insurance credentialing
• Familiar with optical industry practices and procedures
• Demonstrated understanding of point of sales (POS) systems and inventory management
• Strong business acumen including experience working with KPI’s and other performance metrics
• Experience in the optometric industry with a strong understanding of optical office flow, optical software, planning and supply chain management
• Proven experience managing external vendors, employees and products at multiple locations
• Demonstrated ability to supervise and effectively communicate changes in the work place
• Demonstrated ability to develop plans to accommodate growth
• Demonstrated ability to analyze and improve work processes
• Highly organized and ability to adapt to quickly changing priorities
• Must be self-motivated and driven toward achievement of long-term goals
• Must be able to develop, work against, and meet tight and aggressive deadlines and goals
• Ability to travel 30% of the time
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

• Oversee centralized operations across Ventures and practices.
• Define, plan, implement and optimize central operational processes, systems and procedures.
• Oversee the management of centralized practice management software across Ventures practices.
• Drive care-focused efficiencies, best practices and high-quality eye care.
• Collaborate with partners to create process innovation in supply chain planning and operations.
• Manage and drive continual improvement of supply chain, software, vendor management and PMS software.
• Forecast additional employee needs as Ventures grows and expands locations.
• Define and implement price and availability optimization analysis.
• Set clear market differentiation through efficiencies, service, patient focus and expertise.
• Manage department budget and growth-aligned staffing.

Skills

Management experience

Process optimization

Supply chain planning

KPI analysis

Travel availability

Education

Bachelor’s degree or equivalent

Tools

Plan configuration

Revenue cycle management

Insurance credentialing

POS systems

Inventory management

Job description

Responsible for centralized operations for Ventures and the current and future acquired practices. The position will have broad responsibility for managing people, processes, and systems related to Venture’s central operations. Defines, plans, implements and optimizes central operational processes, systems, and procedures, working in collaboration with internal and external business partners to create the best practice operations in the industry. Oversees the implementation, updates, administration and monitoring of the centralized practice management software used at all Ventures practices - additionally, oversees the management of the practices’ prior software until changed. Drives care-focused efficiencies, best practices, and highest quality eye care across Ventures practices in partnership with other internal and external business partners. Works closely with business partners to create process innovation in all areas of supply chain planning & operations while building efficiencies and scale across the business. Manages and drives the continual improvement of supply chain, centralized software and hardware, vendor management, and PMS software. Oversees and forecasts additional employee needs as Ventures grows and expands locations. Defines, implements and ensures product price and availability optimization analysis. Establishes clear, concise market differentiation from competitors through efficiencies, service, patient focus, and overall expertise. Manages within department budget and assesses growth needs in alignment with practice acquisitions.

Job Specifications

Typically has the following skills or abilities:

• Bachelor’s degree in related field or equivalent experience
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
• Demonstrated knowledge of third-party plan configuration and direct experience in revenue cycle management and insurance credentialing
• Familiar with optical industry practices and procedures
• Demonstrated understanding of point of sales (POS) systems and inventory management
• Strong business acumen including experience working with KPI’s and other performance metrics
• Experience in the optometric industry with a strong understanding of optical office flow, optical software, planning and supply chain management
• Proven experience managing external vendors, employees and products at multiple locations
• Demonstrated ability to supervise and effectively communicate changes in the work place
• Demonstrated ability to develop plans to accommodate growth
• Demonstrated ability to analyze and improve work processes
• Highly organized and ability to adapt to quickly changing priorities
• Must be self-motivated and driven toward achievement of long-term goals
• Must be able to develop, work against, and meet tight and aggressive deadlines and goals
• Ability to travel 30% of the time
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions

The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

Compensation

Compensation range for the role is listed below.
Applicable salary ranges may differ across markets.
Actual pay will be determined based on experience and other job-related factors permitted by law.
As a part of the compensation package, this role may include eligible bonuses and commissions.
Salary Ranges: $73,500.00 - $131,250.00

Equal Opportunity and Workplace Policies

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Information Security & Privacy

As a regular part of doing business, VSP Vision ("VSP") collects many different types of personal information, including protected health information, about our audiences, members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Company Culture

At VSP Vision, we are all about seeing potential literally! We believe that everyone deserves access to quality vision care, and we're on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you're stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let's work together to create a clearer, brighter future one person at a time. Follow your heart to VSP! #VisionWithHeart