Manager, Account Management & Retention Growth

Warp; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health Coverage

401k Matching

Unlimited PTO

Commuter Benefits

Catered Lunch Daily

Quarterly Offsites

Job summary

Warp, based in New York City, is seeking a Manager of Account Management to lead a growing team focused on retention and expansion across our customer base. You’ll coaching, forecast rigor, and collaborate with RevOps to build scalable processes.

You will recruit, onboard, and develop Account Managers while ensuring a disciplined, consultative motion from health monitoring to renewal and expansion contracts. This role anchors the customer success function as Warp scales.

Qualifications

• 4–5 years in B2B account management, customer success, or sales.
• 2–3 years directly managing a quota-carrying team.
• Proven track record of meeting or exceeding retention and expansion targets.
• Experience building or significantly improving account management processes, playbooks, or tooling.

Responsibilities

• Own team-level retention and expansion targets, translate company NRR goals into individual quotas and coach the team to hit them.
• Recruit, hire, and ramp new Account Managers as the team scales.
• Run a consistent coaching cadence to raise the floor and ceiling of team performance.
• Maintain forecasting rigor across the team's book of business.
• Partner with RevOps/Sales leadership to refine segmentation, territory assignment, and health-scoring models.
• Spot systemic churn patterns across the team's portfolio and drive proactive intervention playbooks.
• Document the SOPs, templates, and processes the team runs on (QBR structure, renewal motion, expansion methodology).
• Design a distinct motion for smaller or early-stage accounts.
• Collaborate with Support, Product, and Engineering to elevate and resolve complex customer issues, and represent the voice of the customer in roadmap discussions.
• Partner with Sales and Activations leadership for a seamless handoff and shared account strategy from close through onboarding into steady-state management.

Skills

Team leadership

Forecasting

Coaching

Account management

Sales enablement

Stakeholder management

Tools

Salesforce

Metabase

Pylon

Linear

Job description

Warp, based in New York City, is seeking a Manager of Account Management to lead a growing team focused on retention and expansion across our customer base. You’ll coaching, forecast rigor, and collaborate with RevOps to build scalable processes.

You will recruit, onboard, and develop Account Managers while ensuring a disciplined, consultative motion from health monitoring to renewal and expansion contracts. This role anchors the customer success function as Warp scales.