Remote Renewal & Retention Manager

Workyard; Northern (KY); Hybrid; USD 80,000 - 102,000; Full time

Benefits offered by this job

Healthcare benefits

FSA

Teladoc

One Medical membership

401(k) plan

Pre-tax commuter benefits

Job summary

Workyard, a leader in contractor workforce management software, is seeking a Customer Retention Manager to own renewal and gross revenue retention for mid-market and SMB customers. You will design programs to keep accounts engaged, reach out to at-risk segments, and contribute to larger renewals with a personal touch.

You will use health scores, run renewal calendars, and collaborate with Product to remove blockers.

Qualifications

• 3+ years in customer success, renewals or account management at a B2B SaaS company with retention metrics.
• Experience managing hundreds of accounts and owning renewal/retention.
• Proficient in building and running reports with filtering and exporting.
• Fluency in a CS or marketing automation tool such as Intercom, HubSpot or Customer.io.
• Experience with AI daily; comfortable using Claude.
• Ability to drive renewal conversations with at-risk accounts.
• Clear, concise communicator for contractors.

Responsibilities

• Own gross revenue retention and renewal rate for your book.
• Run renewal calendar and handle renewals for larger accounts.
• Track health score daily and suggest improvements.
• Identify thriving contractors and turn them into testimonials.
• Build enablement to drive feature usage (in-app messages, walkthroughs, webinars).
• Generate monthly-to-annual conversion leads from the program.
• Report churn reasons and adoption blockers to Product with evidence.

Skills

Retention management

B2B SaaS

Account management

Data reporting

Intercom

HubSpot

Customer.io

AI tooling

Renewals

Communication

Tools

Amplitude

SQL

Job description

Workyard, a leader in contractor workforce management software, is seeking a Customer Retention Manager to own renewal and gross revenue retention for mid-market and SMB customers. You will design programs to keep accounts engaged, reach out to at-risk segments, and contribute to larger renewals with a personal touch.

You will use health scores, run renewal calendars, and collaborate with Product to remove blockers.