Account Manager New York, New York

Joinwarp; New York (NY); On-site; USD 130,000 - 150,000; Full time

Job summary

A leading AI management platform is seeking an Account Manager to foster strategic customer relationships and drive business outcomes. The ideal candidate will have 2-3 years of experience in B2B account management, a proven track record in retention and expansion, and strong communication skills. Duties include driving revenue across accounts, identifying churn risks, and collaborating with cross-functional teams to enhance client experiences. Competitive salary with OTE of $130k-150k, plus equity.

Qualifications

• Minimum 2-3 years of sales or account management experience in a B2B environment.
• Proven track record of driving retention and expansion.
• Excellent interpersonal skills to influence various stakeholders.

Responsibilities

• Own strategic customer relationships and drive measurable outcomes.
• Proactively identify churn risk and execute targeted interventions.
• Collaborate with cross-functional teams to resolve customer issues.

Skills

Account management

Communication skills

Business acumen

Retention strategies

Job description

About Warp

Warp is the AI-native employee management platform that runs itself. Payroll, multi-state compliance, benefits, and IT vanish so teams never have to think about them. Trusted by 1,000+ companies.

We believe the next great companies won't add features. They'll remove work. Our AI agents navigate thousands of government portals, open state tax accounts, resolve compliance notices, and file forms upstream, before any of it ever surfaces. Companies scale from 5 to 500+ employees without adding HR headcount.

Most platforms track operations. We handle them entirely. Warp uses obsessive engineering and a philosophy of subtraction to solve complexity that others won't touch. The goal is simple: it works in the background while you build your company.

As one founder put it: "Using Warp feels like the first time I used Linear or Superhuman. The realization that payroll can just work."

Backed by $25M from Sound Ventures, Y Combinator, and the founders of Dropbox, Replit, OpenAI and Cruise. Team of ~34 from Stripe, Brex, Ramp, Google, Apple, Palantir, and MIT.

About The Role

We're hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts. You'll ensure customers maximize value from our payroll and tax solutions while identifying opportunities for growth and expansion. You'll serve as the trusted advisor to your customers, combining deep product expertise with business acumen to influence their success and drive retention.

What You’ll Do

• Drive revenue across your book of business by owning retention, expansion, and growth.
• Hit and exceed a quarterly expansion target by taking deals from opportunity identification through signed contract.
• Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals.
• Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention.
• Develop a deep understanding of customer business needs to deliver consultative guidance that ties Warp's product suite to their operational goals.
• Collaborate cross-functionally with Support, Product, and Engineering to resolve complex issues and advocate for customer priorities.

What You Need

• Minimum 2-3 years of new business sales or account management experience in a B2B organization.
• Proven track record managing a book of business and driving retention, expansion, and customer satisfaction.
• Strong business acumen with the ability to anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes.
• Experience running executive-level business reviews and presenting data-driven recommendations.
• Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.
• Highly organized, with the ability to prioritize strategically across a large portfolio while meeting targets.
• High adaptability and comfort with the pace and change of an early-stage startup.

Nice To Haves

• Background working with early-stage startup customers or in high-growth B2B SaaS.
• Experience building customer success processes and playbooks from the ground up.
• Track record of consistently exceeding retention and expansion targets.
• Technical aptitude with ability to quickly learn complex products.

Compensation

On Target Earnings (OTE): $130k-150k (inclusive of 70/30 split tied to retention and expansion metrics) plus equity.

We review all applications, please do not reach out to anyone on the team.