Account Manager

Warp; New York (NY); On-site; USD 105,000 - 128,000; Full time

Job summary

A leading automated back-office platform in New York is seeking an experienced Account Manager to own customer relationships and drive business outcomes. In this role, you will manage a portfolio of accounts, ensuring successful onboarding and identifying growth opportunities. The ideal candidate has 3-5+ years of customer-facing experience, strong communication skills, and a proven track record in driving customer satisfaction and retention. This position offers a competitive salary and equity options.

Qualifications

• 3 - 5+ years of customer-facing experience in Customer Success or Account Management.
• Proven ability to manage a book of business effectively.
• Excellent written and verbal communication skills.

Responsibilities

• Own and manage a portfolio of customer accounts as a primary strategic partner.
• Drive customer onboarding and implementation for successful adoption.
• Conduct regular business reviews to track progress and identify opportunities.

Skills

Customer Success

Account Management

Relationship Building

Business Acumen

Job description

About Warp

Warp is an automated back-office platform for startups.

Warp lets you set up HR, payroll, and tax compliance for your team in just 10 mins. Using AI Agents, we automate all state tax registrations and filings, monitor for compliance across hundreds of tax jurisdictions, enabling founders to never waste time on HR ops ever again.

We have raised $24M from top investors like Y Combinator, A-Star, Elad Gil, Drew Houston (CEO, Dropbox), Arash Ferdowsi (CTO, Dropbox), Balajis, Kyle Vogt (CEO, Cruise Automation) and SV Angel.

Some of the fastest growing startups today already run on Warp. We are growing quickly, and are on track to be processing $1BN in payroll transactions annually by end of 2025. In this next phase, we have some amazing infra, engineering, product, and GTM opportunities ahead of us this year, and we are looking for exceptional members to join us for this adventure.

About The Role

We're hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts. You'll ensure customers maximize value from our payroll and tax solutions while identifying opportunities for growth and expansion. You'll serve as the trusted advisor to your customers, combining deep product expertise with business acumen to influence their success and drive retention.

What You’ll Do

• Own and manage a portfolio of customer accounts, serving as their primary strategic partner

• Drive customer onboarding and implementation, ensuring successful adoption and time-to-value

• Conduct regular business reviews with customers to track progress against goals and identify expansion opportunities

• Proactively identify and mitigate churn risk through health monitoring and strategic interventions

• Identify and execute expansion opportunities through upsells, cross-sells, and renewals with existing customers

• Develop deep understanding of customer business needs to provide consultative guidance on payroll optimization

• Collaborate cross-functionally with Support, Product, and Engineering to advocate for customer needs and resolve complex issues

• Create and refine customer success playbooks, processes, and best practices to scale our Customer Success function

What You Need

• 3 - 5+ years of Customer Success, Account Management, or client-facing experience

• 1 - 2 years in payroll, HR systems, or financial services platforms

• Proven track record of managing a book of business and driving retention, expansion, and customer satisfaction metrics

• Strong business acumen with ability to understand customer goals and tie product usage to business outcomes

• Exceptional relationship-building skills with ability to influence stakeholders at all levels

• Experience conducting executive-level business reviews and presenting data-driven recommendations

• Self-starter who can prioritize strategically across multiple accounts while meeting targets

• Excellent written and verbal communication skills with ability to simplify complex concepts

Nice To Haves

• Background working with early-stage startup customers or in high-growth B2B SaaS

• Experience building customer success processes and playbooks from the ground up

• Track record of consistently exceeding retention and expansion targets

• Technical aptitude with ability to quickly learn complex products

Compensation

On Target Earnings (OTE): $105,000–$128,000 (includes base + variable compensation tied to retention and expansion metrics) plus equity

We review all applications, please do not reach out to anyone on the team.