Manager, Account Management

Warp; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health Coverage

401k Matching

Unlimited PTO

Commuter Benefits

Catered Lunch Daily

Quarterly Offsites

Job summary

Warp, based in New York City, is seeking a Manager of Account Management to lead a growing team focused on retention and expansion across our customer base. You’ll coaching, forecast rigor, and collaborate with RevOps to build scalable processes.

You will recruit, onboard, and develop Account Managers while ensuring a disciplined, consultative motion from health monitoring to renewal and expansion contracts. This role anchors the customer success function as Warp scales.

Qualifications

• 4–5 years in B2B account management, customer success, or sales.
• 2–3 years directly managing a quota-carrying team.
• Proven track record of meeting or exceeding retention and expansion targets.
• Experience building or significantly improving account management processes, playbooks, or tooling.

Responsibilities

• Own team-level retention and expansion targets, translate company NRR goals into individual quotas and coach the team to hit them.
• Recruit, hire, and ramp new Account Managers as the team scales.
• Run a consistent coaching cadence to raise the floor and ceiling of team performance.
• Maintain forecasting rigor across the team's book of business.
• Partner with RevOps/Sales leadership to refine segmentation, territory assignment, and health-scoring models.
• Spot systemic churn patterns across the team's portfolio and drive proactive intervention playbooks.
• Document the SOPs, templates, and processes the team runs on (QBR structure, renewal motion, expansion methodology).
• Design a distinct motion for smaller or early-stage accounts.
• Collaborate with Support, Product, and Engineering to elevate and resolve complex customer issues, and represent the voice of the customer in roadmap discussions.
• Partner with Sales and Activations leadership for a seamless handoff and shared account strategy from close through onboarding into steady-state management.

Skills

Team leadership

Forecasting

Coaching

Account management

Sales enablement

Stakeholder management

Tools

Salesforce

Metabase

Pylon

Linear

Job description

About WarpWarp

About WarpWarp is the AI-native Employee Management Platform for ambitious companies. Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1.Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B.Legacy vendors in our space built their businesses by profiting from complexity. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead.We hire people who ship constantly, own outcomes, and care about craft. We're in the office five days a week because speed and proximity are a competitive advantage at this stage. If you want to build something that automates an entire category of core work, not just another point solution, this is the place.

About The Role

We're hiring a Manager of Account Management to lead and scale a team of Account Managers responsible for retention and expansion across our customer base. You'll coach your team to run a disciplined, consultative motion - from health monitoring through QBRs to signed expansion contracts - while owning the operational rigor (forecasting, pipeline hygiene, coaching cadence) that turns individual performance into a predictable, repeatable team result. You'll report to the Head of Customer Success and play a key role in building out Warp's Account Management function as it scales.

What You'll Do

• Own team-level retention and expansion targets, translate company NRR goals into individual quotas and coach the team to hit them
• Recruit, hire, and ramp new Account Managers as the team scales
• Run a consistent coaching cadence (deal reviews, call shadowing, QBR prep) to raise the floor and ceiling of team performance
• Maintain forecasting rigor across the team's book of business
• Partner with RevOps/Sales leadership to refine segmentation, territory assignment, and health-scoring models
• Spot systemic churn patterns across the team's portfolio and drive proactive intervention playbooks, not just deal-by-deal firefighting
• Document the SOPs, templates, and processes the team runs on (QBR structure, renewal motion, expansion methodology)
• Design a distinct motion for smaller or early-stage accounts
• Collaborate with Support, Product, and Engineering to elevate and resolve complex customer issues, and represent the voice of the customer in roadmap discussions
• Partner with Sales and Activations leadership for a seamless handoff and shared account strategy from close through onboarding into steady-state management

What You Need

• Minimum 4-5 years of B2B account management, customer success, or sales experience, including at least 2-3 years directly managing a quota-carrying team
• Proven track record of leading a team to consistently meet or exceed retention and expansion targets
• Strong coaching instincts and ability to diagnose why a rep is underperforming (skill, activity, or account quality) and correct it
• Experience building or significantly improving account management processes, playbooks, or tooling from the ground up
• Comfort with forecasting and reporting rigor; fluency with a modern CS/sales stack (e.g., Salesforce, Metabase, Pylon, Linear or equivalent)
• Excellent communication and stakeholder management skills
• High adaptability and comfort with the pace and ambiguity of an early-stage startup

Nice to Have

• Experience managing account managers who serve early-stage startup or high-growth B2B SaaS customers
• Background scaling an Account Management function through a period of rapid headcount growth
• Experience designing compensation structures, quota frameworks, or account segmentation/tiering models

Benefits at Warp:

• 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.
• 401(k) Matching: Start investing in your future from day one.
• Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments.
• Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office.
• Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue.
• Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills.

Warp is based in New York City, and we prioritize candidates who can commit to being on-site 5x per week. Please refer to the top of this page for this position's hiring location.