Manager 1, IT Service Support

Ohio State University; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Retirement plan options

Health insurance from day one

Paid vacation and sick leave

Job summary

The Ohio State University Wexner Medical Center is seeking a Manager 1, IT Service Support to oversee desktop services and end-user IT operations. You will supervise teams delivering desktop support for OSUWMC systems and applications, ensuring stability, reliability, and performance.

Lead initiatives across IT areas, provide expert direction on strategies and policies, and coordinate day-to-day desktop service activities in a complex healthcare environment.

Qualifications

• College degree in Computer Sciences or related field.
• 3 years' IT experience or equivalent combination of education and experience.
• Experience supervising IT teams and desktop services.

Responsibilities

• Supervise desktop services teams to ensure stability and performance.
• Coordinate cross-functional IT initiatives related to desktop support.
• Provide guidance on desktop services strategies, procedures and policies.

Skills

Supervisory experience

IT service management

End-user support

Education

College degree in Computer Science or related field

Job description

Job Title

Manager 1, IT Service Support

Department

University Hospital | IPT Activation - IT

Scope of Position

Responsible for supervising IT people, processes, and tools that support the desktops and other end user devices for The Ohio State University Wexner Medical Center (OSUWMC).

Position Summary

Serves as the supervisor in the planning, design, development, and support for desktop services for OSUWMC. Supervises teams responsible for the end user desktop support of the OSUWMC\?s system and application environments to ensure levels of stability, reliability and acceptable performance. This is a technical supervisory position with required skill sets to supervise desktop technicians. Coordinates some initiatives, including multiple IT areas regarding the integration of support for desktops with overall business/healthcare solutions. Supervises day to day operations of the desktop services area. Individual serves as a subject matter expert for desktop services strategies, procedures, policies, and methodologies. Individual provides direction and insight to management, peers and team members regarding the identification and alignment of activities for the desktop services area.

Minimum Qualifications

College degree in Computer Sciences or related field, and 3 years' experience in IT Technology or equivalent combination of education and experience.

Additional Information

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Location

Ackerman Rd, 670 (2433)

Position Type

Regular

Scheduled Hours

40

Shift

First Shift

Background Check

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.