Desktop & Education Support Specialist

Ohio State University; Columbus (OH); On-site; USD 32,000 - 37,000; Full time

Job summary

The Ohio State University is seeking a Desktop & Education Support Specialist to join the OCIO team in Parks Hall. The role involves delivering and setting up workstations, assisting with audiovisual equipment, and providing on-site and remote support to students and staff.

Ideal candidates will have a Bachelor's degree or equivalent experience and at least two years of desktop support in a networked environment. Travel to OSU campuses may be required.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Two years of experience supporting desktop computers in a network environment.
• Experience with audio/visual equipment used in teaching, meetings, and events.

Responsibilities

• Delivery and setup of new and updated workstations and peripherals.
• Deployment of classroom maintenance plans and on-site repairs.
• Provide training on proper use of instructional and computing equipment.
• Install new technology in classrooms and perform upgrades as needed.
• Communicate and document outages and report findings.

Skills

Desktop support

Customer service

Team collaboration

Communication

Education

Bachelor's degree or equivalent

Tools

Windows

Mac OS

Remote desktop

Job description

Job Title: Desktop & Education Support Specialist

The Desktop & Education Support Specialist works within a team to provide OCIO supported customers professional computer support services, including resolving software, hardware, and network issues. Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction.

Department: OCIO | Customer Solutions

Responsibilities

Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management. Responsible for the deployment of a classroom maintenance plan and for emergency on-site and inshop repair, video-data projection, audio systems, computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OCIO/ODEE or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends. Position may be required travel to other OSU campuses for training and knowledge transfer sessions.

Required Education Level

Bachelor's degree or an equivalent combination of education and experience.

Required Experience

Two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.

Desired Experience

More than two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment. A bachelor's degree in information technology, information management, or a related field. Excellent interpersonal skills, including verbal, nonverbal and written communication skills. Experience with image management and deployment. Experience with and exposure to a wide variety of commercial and educational productivity applications. Experience with support systems and remote desktop technologies. Professional experience in a university setting.

Additional Information

The salary range for this position is $23.17-$27.04 and the offer for this position will be based on internal equity and the candidate's qualifications.

Function: Information Technology

Sub-function: IT Service Support

Career Band: Technical

Career Level: T3

Location

Parks Hall (0273)

Position Type

Regular

Scheduled Hours

40

Shift

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.