IT Desktop Services Manager - Lead End-User Support

Ohio State University; Columbus, Northern (OH, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Vacation & sick leave

PSLF program

Job summary

The Ohio State University Wexner Medical Center on Ackerman Rd in Columbus is seeking a Manager 1, IT Service Support to supervise desktop services for OSUWMC. You will plan, design, and support desktop environments, directing teams to ensure stable, reliable, and high-performing end-user devices across systems and applications.

This technical supervisory role requires coordinating cross-IT initiatives within healthcare solutions and providing expert guidance on desktop service policies and

Qualifications

• College degree in Computer Sciences or related field.
• 3 years' experience in IT Technology or equivalent combination of education and experience.

Responsibilities

• Supervise desktop services teams and day-to-day operations.
• Coordinate desktop support initiatives with other IT areas and healthcare solutions.
• Provide SME guidance on desktop services strategies, procedures, and policies.

Skills

Supervisory leadership

Desktop support

IT governance

Education

College degree in Computer Sciences or related field

Tools

None specified

Job description

The Ohio State University Wexner Medical Center on Ackerman Rd in Columbus is seeking a Manager 1, IT Service Support to supervise desktop services for OSUWMC. You will plan, design, and support desktop environments, directing teams to ensure stable, reliable, and high-performing end-user devices across systems and applications.

This technical supervisory role requires coordinating cross-IT initiatives within healthcare solutions and providing expert guidance on desktop service policies and