IT Service Support Analyst 1

Ohio State University; Columbus, Northern (OH, KY); Hybrid; USD 34,000 - 45,000; Full time

Job summary

The Ohio State University is seeking an IT Service Support Analyst 1 to join the Engineering Technology Services team at the Columbus campus. The role focuses on imaging computers, security, asset documentation, and software license support, with a strong emphasis on service requests and cross-team collaboration.

Based in Scott Laboratory, this first-shift position requires in-office presence at least four days a week and adheres to ITIL best practices to ensure availability, security, and

Qualifications

• Strong problem solving and troubleshooting skills.
• Ability to engage with other ETS teams for prompt resolution.
• Proven ability to listen, clarify, and respond effectively to internal customers.

Responsibilities

• Prepare computers using standard images.
• Support disk encryption and secure network access.
• Document assets in approved systems.
• Respond to routine service requests.
• Assist with inventory and surplus activities.
• Support software license installation, testing, documentation, and renewal processes.

Skills

Problem solving

Troubleshooting

Customer service

Communication skills

Team coordination

Tools

CMDB

Ticketing System

ITIL

Job description

IT Service Support Analyst 1 page is loaded## IT Service Support Analyst 1locations: Columbus Campustime type: Full timeposted on: Posted Todayjob requisition id: R158330Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these .**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:IT Service Support Analyst 1## Department:Engineering | Engineering Technology ServicesThis position is part of the Labs/Classrooms and Software Licensing team within Engineering Technology Services. Under established procedures and with guidance from the manager or senior team members, the position supports hardware and software used by faculty, staff, and students in the College of Engineering. Responsibilities include preparing computers using standard images, supporting disk encryption and secure network access, documenting assets in approved systems, responding to routine service requests, assisting with inventory and surplus activities, and supporting software license installation, testing, documentation, and renewal processes. Examples of duties include but are not limited to the following:Works to resolve issues and requests submitted to team via email and College's ticketing system and CMDB.Possesses strong problem solving and troubleshooting skills.Engages with other ETS teams when applicable to ensure prompt resolution of customer incident/request; may be asked to resolve incidents submitted to (or on behalf of) other ETS teams.Assists in audit and inventory compilation including device warranty reporting.Purchases/renews software applications. Gathers quotes; downloads media; provides updated license files; installs software, tests, and documents installation instructions.Initiates orders in university multi-purpose management system using established procurement processes.May be asked to resolve incidents submitted to (or on behalf of) other ETS teams; forms productive relationships with internal customers by listening, clarifying, and responding effectively.Adheres to Information Technology Infrastructure Library (ITIL) best practice framework to ensure the availability, security and performance of systems and fulfillment of customer Service Level Agreements (SLAs)**The target hiring range for this job profile is** **$24.76 to $32.33/hr****.****The actual salary paid to an individual will vary based on multiple factors, including but not limite****d** **to, education, years of experience, internal equity, etc.****Ohio State will not sponsor applicants for work visas for this position.****Candidate expected in-office at least 4 days a week.**## Additional Information:## Location:Scott Laboratory (0148)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the .The university is an equal opportunity employer, including veterans and disability.At Ohio State, you'll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties - including a job that's right for ***you***.### Starting day one: Comprehensive benefits.give you options to take care of what matters most to *you* - and opportunities to make adjustments as your life and needs change, including:- Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.- Paid time off, including sick and vacation time and 11 holidays.- State retirement plan or an alternative retirement plan, both with generous employer contributions.As Buckeyes, we accomplish more together. No matter your role, you'll be part of creating what people need now: pathways to education, research and health care.Working at Ohio State means you're part of a team with a strong sense of community and an unwavering commitment to excellence - and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together.By joining Ohio State, you become part of a top-20 public university with one of America's leading academic health centers. We're a team of dedicated colleagues with access to boundless resources that support you.