Manager 1, IT Service Support

Ohio State University; Columbus, Northern (OH, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Vacation & sick leave

PSLF program

Job summary

The Ohio State University Wexner Medical Center on Ackerman Rd in Columbus is seeking a Manager 1, IT Service Support to supervise desktop services for OSUWMC. You will plan, design, and support desktop environments, directing teams to ensure stable, reliable, and high-performing end-user devices across systems and applications.

This technical supervisory role requires coordinating cross-IT initiatives within healthcare solutions and providing expert guidance on desktop service policies and

Qualifications

• College degree in Computer Sciences or related field.
• 3 years' experience in IT Technology or equivalent combination of education and experience.

Responsibilities

• Supervise desktop services teams and day-to-day operations.
• Coordinate desktop support initiatives with other IT areas and healthcare solutions.
• Provide SME guidance on desktop services strategies, procedures, and policies.

Skills

Supervisory leadership

Desktop support

IT governance

Education

College degree in Computer Sciences or related field

Tools

None specified

Job description

Manager 1, IT Service Support## Department:University Hospital | IPT Activation - IT**Scope of Position** Responsible for supervising IT people, processes, and tools that support the desktops and other end user devices for The Ohio State University Wexner Medical Center (OSUWMC).**Position Summary** Serves as the supervisor in the planning, design, development, and support for desktop services for OSUWMC. Supervises teams responsible for the end user desktop support of the OSUWMC?s system and application environments to ensure levels of stability, reliability and acceptable performance. This is a technical supervisory position with required skill sets to supervise desktop technicians. Coordinates some initiatives, including multiple IT areas regarding the integration of support for desktops with overall business/healthcare solutions. Supervises day to day operations of the desktop services area. Individual serves as a subject matter expert for desktop services strategies, procedures, policies, and methodologies. Individual provides direction and insight to management, peers and team members regarding the identification and alignment of activities for the desktop services area.**Minimum Qualifications** College degree in Computer Sciences or related field, and 3 years' experience in IT Technology or equivalent combination of education and experience.## Additional Information:**Our Comprehensive Employee Benefits Include:*** An array of retirement plan options, each with a generous employer contribution.* Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.* Paid vacation and sick leave, including short and long-term disability and paid parental leave.* Get the most out of the Public Service Loan Forgiveness program.* And much more!## Location:Ackerman Rd, 670 (2433)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***