Manager 1, IT Service Support

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Retirement options

Health insurance

Paid vacation & sick leave

Public Service Loan Forgiveness (PSLF)

Job summary

The Ohio State University Wexner Medical Center is seeking a supervisor to lead desktop services planning, design, development and support for end‑user devices. You will oversee desktop technicians and coordinate cross‑area initiatives to align with healthcare solutions.

This role requires a college degree in computer science or a related field and at least 3 years of IT experience, with responsibility for stability, reliability and performance of the desktop environment.

Qualifications

• College degree in Computer Sciences or related field.
• 3 years' experience in IT Technology or equivalent combination of education and experience.

Responsibilities

• Supervise IT people, processes, and tools for desktops and end user devices.
• Plan, design, develop, and support desktop services for OSUWMC.
• Supervise day-to-day operations of the desktop services area.
• Coordinate initiatives across IT areas to align desktop support with healthcare solutions.

Skills

Desktop services leadership

IT team leadership

Technical supervision

Strategic planning

Education

College degree in Computer Sciences or related field

Tools

End-user device management

Job description

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Scope of Position

Responsible for supervising IT people, processes, and tools that support the desktops and other end user devices for The Ohio State University Wexner Medical Center (OSUWMC).

Position Summary

Serves as the supervisor in the planning, design, development, and support for desktop services for OSUWMC. Supervises teams responsible for the end user desktop support of the OSUWMC?s system and application environments to ensure levels of stability, reliability and acceptable performance. This is a technical supervisory position with required skill sets to supervise desktop technicians. Coordinates some initiatives, including multiple IT areas regarding the integration of support for desktops with overall business/healthcare solutions. Supervises day to day operations of the desktop services area. Individual serves as a subject matter expert for desktop services strategies, procedures, policies, and methodologies. Individual provides direction and insight to management, peers and team members regarding the identification and alignment of activities for the desktop services area.

Minimum Qualifications

College degree in Computer Sciences or related field, and 3 years' experience in IT Technology or equivalent combination of education and experience.

Our Comprehensive Employee Benefits Include

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.