Manager

Frank's Diner Downtown; Washington (District of Columbia); On-site; USD 55,000 - 65,000; Full time

Job summary

Frank's Diner Downtown is seeking a Floor Manager to oversee daily operations in a fast-paced dining environment. You will supervise staff, ensure exceptional service, and collaborate with kitchen teams to deliver timely meals.

The ideal candidate will bring proven restaurant leadership, strong communication, and a proactive problem-solving mindset. This role requires flexibility across evenings and weekends and a commitment to cleanliness and safety in all areas.

Qualifications

• Experience in a managerial role within the restaurant industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to thrive in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Knowledge of restaurant operations and best practices.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Supervise and coordinate daily restaurant operations
• Ensure high standards of customer service and satisfaction
• Train, mentor, and manage restaurant staff
• Handle customer inquiries and resolve complaints promptly
• Monitor inventory levels and assist with ordering supplies
• Maintain cleanliness and organization of the dining area
• Collaborate with kitchen staff to ensure timely food service
• Implement and uphold health and safety regulations

Skills

Managerial experience

Leadership

Communication

Customer service

Attention to detail

Problem-solving

Team management

Shift flexibility

Restaurant operations

Job description

Job Description

Job Title: Floor Manager

Job Summary:We are seeking an experienced and dynamic Floor Manager to oversee daily operations in our fast-paced and busy restaurant. The ideal candidate will ensure exceptional customer service, manage staff effectively, and maintain a positive dining environment.

Key Responsibilities

• Supervise and coordinate daily restaurant operations
• Ensure high standards of customer service and satisfaction
• Train, mentor, and manage restaurant staff
• Handle customer inquiries and resolve complaints promptly
• Monitor inventory levels and assist with ordering supplies
• Maintain cleanliness and organization of the dining area
• Collaborate with kitchen staff to ensure timely food service
• Implement and uphold health and safety regulations

Skills and Qualifications

• Proven experience in a managerial role within the restaurant industry
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to thrive in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Knowledge of restaurant operations and best practices
• Flexibility to work various shifts, including evenings and weekends

We offer a competitive salary and opportunities for growth within our organization.

Requirements

Skills and Qualifications Required

• Must be at least 18 years of age (21 for Cocktail Servers).
• Excellent physical coordination.
• Attention to detail.
• Courteous and Guest First attitude.
• Team player.
• High energy level; stamina; handles pressure well.
• Dependable and reliable.
• Flexible schedule, when necessary.
• Personal cleanliness.
• Excellent verbal communication.
• Able to speak, read, and understand English.
• Able to perform simple mathematical calculations and handle money.

Physical Requirements

• Able to move throughout all areas of the restaurant.
• Able to lift up to 25 pounds on a tray.
• Good sense of balance.
• Able to climb ladders and stairs.