Manager

North Division Onion; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Job summary

North Division Onion is seeking a Front of the House Manager to oversee daily restaurant operations and ensure an exceptional guest experience. You will lead front-of-house staff, manage reservations, and coordinate with the kitchen to deliver timely service.

The role emphasizes staff development, adherence to service standards, and maintaining a welcoming dining environment. Evening/weekend availability is expected in a fast-paced setting.

Qualifications

• Prior management experience in a restaurant setting.
• Strong leadership and guest service focus.
• Proficient with POS systems and restaurant software.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Supervise front of house staff including servers, hosts, and bartenders.
• Ensure high standards of customer service and satisfaction.
• Manage reservations and seating to optimize guest flow.
• Train and mentor staff on service standards and restaurant policies.
• Handle customer inquiries, complaints, and feedback professionally.
• Maintain dining area cleanliness and organization.
• Collaborate with kitchen staff to ensure timely service.

Skills

Leadership

Team Management

Communication

Fast-paced Environment

F&B Service Standards

POS Systems

Problem Solving

Flexibility

Tools

POS Systems

Restaurant Management Software

Job description

Job Description

Job Title: Front of the House Manager

Job Summary

We are seeking a dedicated and experienced Front of the House Manager to oversee the daily operations of our full-service restaurant. The ideal candidate will ensure exceptional customer service, manage staff effectively, and maintain a welcoming atmosphere for our guests.

Key Responsibilities

• Supervise and coordinate front of house staff, including servers, hosts, and bartenders
• Ensure high standards of customer service and satisfaction
• Manage reservations and seating arrangements to optimize guest flow
• Train and mentor staff on service standards and restaurant policies
• Handle customer inquiries, complaints, and feedback in a professional manner
• Monitor and maintain cleanliness and organization of the dining area
• Collaborate with kitchen staff to ensure timely and accurate food service
• Assist in managing inventory and ordering supplies as needed
• Implement and uphold health and safety regulations

Skills and Qualifications

• Proven experience in a management role within the restaurant industry
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to work in a fast-paced environment and handle multiple tasks
• Knowledge of food and beverage service standards
• Proficient in point-of-sale systems and restaurant management software
• Strong problem-solving skills and attention to detail
• Flexibility to work evenings, weekends, and holidays as required

We offer a competitive salary and benefits package, along with opportunities for professional growth within our organization.

Requirements

• Must be at least 18 years of age (21 for Cocktail Servers).
• Excellent physical coordination.
• Attention to detail.
• Courteous and Guest First attitude.
• Team player.
• High energy level; stamina; handles pressure well.
• Dependable and reliable.
• Flexible schedule, when necessary.
• Personal cleanliness.
• Excellent verbal communication.
• Able to speak, read, and understand English.
• Able to perform simple mathematical calculations and handle money.

Physical Requirements

• Able to move throughout all areas of the restaurant.
• Able to lift up to 25 pounds on a tray.
• Good sense of balance.
• Able to climb ladders and stairs.