Floor Manager

Heritage Restaurant & Pizza Bar; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO and sick leave available

Health Insurance

Commuter Program

Job summary

Heritage Restaurant is seeking a Floor Manager to join its growing leadership team. We will train you, just bring a smile and good attitude.

The Floor Manager will lead the restaurant team to deliver engaging service of quality food and beverages in a clean, comfortable environment. You will assist the GM with staff development, training, and overall success of the restaurant.

Qualifications

• Minimum two years progressively responsible experience in restaurant.
• Minimum one year supervisory experience.
• Strong leadership and communication skills.

Responsibilities

• Perform floor managerial duties as required by the restaurant.
• Maintain high service standards and guest satisfaction.
• Assist GM in staff training, policy enforcement, performance management, and team development.
• Ensure sanitation standards and regulatory compliance.
• Schedule and supervise daily operations and tasks.
• Take direction from GM to address trends and issues in performance and guests experiences.
• May assume GM responsibilities in the GM's absence.

Skills

Leadership

Team training

Communication

Scheduling

Performance management

Guest service

Tools

POS systems

Job description

Heritage Restaurant is hiring Floor Manager to join its growing leadership team.

We will train you, just bring smile and good attitude.

The floor manager will contribute to our success by leading the restaurant team to provide engaging service of quality food and beverage to guests in a clean and comfortable environment. The Floor Manager will assist the GM in Team development, training, and overall success of the restaurant.

Requirements/Responsibilities

Summary of Key Responsibilities for Restaurant Floor Manager (include but are not limited to the following):

• Performs floor Managerial duties as required by the restaurant.
• Constantly ensures quality control.
• Maintaining high service standards and highest level of guest satisfaction at all times.
• Assists in restaurant staff training, enforcement of policies and procedures, performance management, development, and team building.
• Adheres to company standards and protocols.
• Administrative responsabilities include (but not limited to) scheduling,
• Assists GM as needed.
• Maintains a safe, healthy, and secure facility by enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems.
• Performs daily workstation assignments along with supervisory duties.
• Actively engages with guests
• Takes direction from GM and upper Management in order to identify and address trends and issues in restaurant performance.
• Addressing any issues in a timely fashion.
• Assists GM in motivating Team Members to meet organizational and operational objectives.
• Strong Leadership skills
• Evaluates usage of supplies.
• May take on GM responsibilities in their absence.
• Manages with integrity, honesty and knowledge that promote the culture, values, and brand standards of our restaurants.

Summary of Qualifications

• Minimum two years progressively responsible experience in restaurant.
• Minimum one year supervisory experience Required Knowledge, Skills, and Abilities

Required Knowledge, Skills, and Abilities

• Knowledge of supervisory practices and procedures
• Strong operational skills in a fast-paced customer service environment
• Strong leadership skills with the ability to coach and develop Team Members
• Effectively communicate, orally and in writing, with Team Members and guests
• Ability to gain the respect and trust of direct reports
• Effectively handle and manage confidential and sensitive information

Physical Requirements

• Able to lift up to 40 pounds.
• Must be able to stand and exert fast-paced mobility for periods up to 9 (nine) hours in length.

Availability Requirements

• Must have flexible availability for scheduling
• Must be available for both opening and closing shifts

Benefits:

• PTO and sick leave available
• Health Insurance
• Commuter Program