Managed Services Engineering Manager

CDW; Springfield (IL); On-site; USD 117,000 - 177,000; Full time

Job summary

CDW seeks a Manager – Engineering, Managed Services to lead a cloud-focused engineering team delivering platform-agnostic managed services. You will own service delivery outcomes, guide improvements, and act as product owner for cloud, automation, observability, and managed operations offerings.

The role focuses on government clients and compliance across the portfolio. The position requires strategic leadership, strong communication, and a track record of driving measurable results in complex

Qualifications

• Bachelor's degree required and 7 years of experience with 1 year of managerial experience, OR 11 years of work experience required with 1 year of managerial experience.
• Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement is a plus.
• Ability to lead teams, gain consensus, prioritize work, and drive measurable results.
• Strong written and verbal communication skills.
• Experience with enterprise technology vendors, cloud providers, managed service platforms, or service management tools.
• Ability to travel up to 25% as needed.

Responsibilities

• Lead a Managed Services Engineering team delivering cloud, automation, observability, security, infrastructure, and managed operations services.
• Own end-to-end service delivery and operational performance for government customer environments.
• Execute service level agreements using established frameworks and governance processes.
• Drive continuous service improvement across processes, tooling, automation, and customer experience.
• Allocate engineering resources to support, maintain, modernize, and optimize services.
• Establish on-call and escalation practices for critical government services.
• Identify opportunities to automate processes and increase scalability.

Skills

Team leadership

Stakeholder alignment

Communication

Travel readiness

Education

Bachelor's degree

Tools

Service management tools

Cloud providers

Job description

CDW seeks a Manager – Engineering, Managed Services to lead a cloud-focused engineering team delivering platform-agnostic managed services. You will own service delivery outcomes, guide improvements, and act as product owner for cloud, automation, observability, and managed operations offerings.

The role focuses on government clients and compliance across the portfolio. The position requires strategic leadership, strong communication, and a track record of driving measurable results in complex