Managed Print Solutions Specialist

Les Olson IT; Ogden (UT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Sick Days

Paid Holidays

Work-life Balance

Life Insurance

Local Volunteer Opportunities

Job summary

Les Olson IT seeks a motivated Managed Print Specialist to support the growth and management of its MPS offerings. You will partner with Account Executives, conduct print assessments, manage renewals, and drive new business while maintaining a healthy sales pipeline.

The role emphasizes customer relationship building, proactive planning, and cross-team collaboration to expand MPS opportunities and optimize customer environments.

Qualifications

• Previous experience in sales, account management, Managed Print Services, office technology, or a related field preferred.
• Strong communication, presentation, and relationship-building skills.
• Ability to identify customer needs and recommend solutions.
• Excellent organizational and time management skills.
• Comfortable with prospecting and cold calling.
• Experience with Salesforce or similar CRM platforms preferred.
• Proficiency with Microsoft Office applications.
• Ability to work independently while collaborating effectively with internal teams.

Responsibilities

• Assist sales representatives with Managed Print Services sales appointments.
• Conduct customer print environment assessments and walk-throughs.
• Prepare assessment reports and support the development of MPS proposals.
• Coordinate quote and proposal creation by providing assessment documentation to internal support teams.
• Manage and complete assigned MPS contract renewals each quarter.
• Convert existing customers and identify opportunities to expand Managed Print Services agreements.
• Follow up on customer requests and action items resulting from Quarterly Business Reviews (QBRs).
• Conduct assigned QBRs by gathering meter readings, customer invoices, and analyzing account activity to identify opportunities for more HP and Sharp equipment.
• Present findings and recommendations to customers and internal stakeholders.
• Prospect for new MPS opportunities through cold calling and customer outreach.
• Partner with Account Executives to uncover and pursue new business opportunities.
• Develop strategies to expand MPS offerings within existing customer accounts.
• Identify accounts requiring enrollment in EKM and coordinate setup with the appropriate teams.
• Maintain an accurate and active sales pipeline.
• Participate in bi-monthly pipeline reviews with Sales Management.
• Submit monthly pipeline reports by the required deadline.
• Conduct monthly strategy meetings with assigned sales representatives to discuss QBRs and EKM opportunities.
• Accurately document daily activities, customer interactions, and sales opportunities in Salesforce.
• Maintain current account records and ensure data integrity within company systems.

Skills

Sales

Account management

Managed Print Services

Office technology

Communication

Relationship building

Cold calling

Prospecting

Time management

Microsoft Office

CRM (Salesforce)

Tools

Salesforce

Microsoft Office

Job description

Les Olson IT seeks a motivated Managed Print Specialist to support the growth and management of its MPS offerings. You will partner with Account Executives, conduct print assessments, manage renewals, and drive new business while maintaining a healthy sales pipeline.

The role emphasizes customer relationship building, proactive planning, and cross-team collaboration to expand MPS opportunities and optimize customer environments.