MPS Specialist

Les Olson IT; Ogden (UT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Sick Days

Paid Holidays

Work-life Balance

Life Insurance

Local Volunteer Opportunities

Job summary

Les Olson IT seeks a motivated Managed Print Specialist to support the growth and management of its MPS offerings. You will partner with Account Executives, conduct print assessments, manage renewals, and drive new business while maintaining a healthy sales pipeline.

The role emphasizes customer relationship building, proactive planning, and cross-team collaboration to expand MPS opportunities and optimize customer environments.

Qualifications

• Previous experience in sales, account management, Managed Print Services, office technology, or a related field preferred.
• Strong communication, presentation, and relationship-building skills.
• Ability to identify customer needs and recommend solutions.
• Excellent organizational and time management skills.
• Comfortable with prospecting and cold calling.
• Experience with Salesforce or similar CRM platforms preferred.
• Proficiency with Microsoft Office applications.
• Ability to work independently while collaborating effectively with internal teams.

Responsibilities

• Assist sales representatives with Managed Print Services sales appointments.
• Conduct customer print environment assessments and walk-throughs.
• Prepare assessment reports and support the development of MPS proposals.
• Coordinate quote and proposal creation by providing assessment documentation to internal support teams.
• Manage and complete assigned MPS contract renewals each quarter.
• Convert existing customers and identify opportunities to expand Managed Print Services agreements.
• Follow up on customer requests and action items resulting from Quarterly Business Reviews (QBRs).
• Conduct assigned QBRs by gathering meter readings, customer invoices, and analyzing account activity to identify opportunities for more HP and Sharp equipment.
• Present findings and recommendations to customers and internal stakeholders.
• Prospect for new MPS opportunities through cold calling and customer outreach.
• Partner with Account Executives to uncover and pursue new business opportunities.
• Develop strategies to expand MPS offerings within existing customer accounts.
• Identify accounts requiring enrollment in EKM and coordinate setup with the appropriate teams.
• Maintain an accurate and active sales pipeline.
• Participate in bi-monthly pipeline reviews with Sales Management.
• Submit monthly pipeline reports by the required deadline.
• Conduct monthly strategy meetings with assigned sales representatives to discuss QBRs and EKM opportunities.
• Accurately document daily activities, customer interactions, and sales opportunities in Salesforce.
• Maintain current account records and ensure data integrity within company systems.

Skills

Sales

Account management

Managed Print Services

Office technology

Communication

Relationship building

Cold calling

Prospecting

Time management

Microsoft Office

CRM (Salesforce)

Tools

Salesforce

Microsoft Office

Job description

We are seeking a motivated and customer-focused Managed Print Specialist to support the growth and management of our Managed Print Services (MPS) business. This role partners closely with Account Executives and customers to identify opportunities, conduct print assessments, manage contract renewals, perform quarterly business reviews, and drive new business development. The ideal candidate is organized, proactive, and skilled at building strong customer relationships while maintaining a healthy sales pipeline.

Key Responsibilities

Managed Print Sales Support

• Assist sales representatives with Managed Print Services sales appointments.
• Conduct customer print environment assessments and walk-throughs.
• Prepare assessment reports and support the development of MPS proposals.
• Coordinate quote and proposal creation by providing assessment documentation to internal support teams.

Account Management & Contract Renewals

• Manage and complete assigned MPS contract renewals each quarter.
• Convert existing customers and identify opportunities to expand Managed Print Services agreements.
• Follow up on customer requests and action items resulting from Quarterly Business Reviews (QBRs).

Quarterly Business Reviews

• Conduct assigned QBRs by gathering:
• Meter readings
• Customer invoices
• Analyze account activity and identify opportunities to introduce additional HP and Sharp equipment.
• Present findings and recommendations to customers and internal stakeholders.

Business Development

• Prospect for new MPS opportunities through cold calling and customer outreach.
• Partner with Account Executives to uncover and pursue new business opportunities.
• Develop strategies to expand MPS offerings within existing customer accounts.
• Identify accounts requiring enrollment in EKM and coordinate setup with the appropriate teams.
• Maintain an accurate and active sales pipeline.
• Participate in bi-monthly pipeline reviews with Sales Management.
• Submit monthly pipeline reports by the required deadline.
• Conduct monthly strategy meetings with assigned sales representatives to discuss:
• Quarterly Business Reviews
• EKM opportunities

CRM & Reporting

• Accurately document daily activities, customer interactions, and sales opportunities in Salesforce.
• Maintain current account records and ensure data integrity within company systems.

Qualifications

• Previous experience in sales, account management, Managed Print Services, office technology, or a related field preferred.
• Strong communication, presentation, and relationship-building skills.
• Ability to identify customer needs and recommend solutions.
• Excellent organizational and time management skills.
• Comfortable with prospecting and cold calling.
• Experience with Salesforce or similar CRM platforms preferred.
• Proficiency with Microsoft Office applications.
• Ability to work independently while collaborating effectively with internal teams.

What Success Looks Like

• Consistently completes contract renewals and Quarterly Business Reviews on schedule.
• Drives growth through new customer acquisition and expansion opportunities within existing accounts.
• Maintains an accurate and healthy sales pipeline.
• Delivers exceptional customer service and account support.
• Contributes to increased Managed Print Services revenue and customer satisfaction.

Join our team and play a key role in helping customers optimize their print environments while driving growth through managed print solutions

• Paid Time Off
• Sick Days
• Paid Holidays
• Work-life Balance
• Life Insurance
• Local Volunteer Opportunities

Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.

Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.

Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.

• We seek to elevate our clients by delivering cutting-edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
• Weseek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
• We seek to elevate our local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.

Our work environment promotes both growth and balance. We encourage and support our employees in building meaningful, fulfilling paths, both professionally and personally. Les Olson Company offers competitive salaries, continuing education, generous benefits, and a fun, collaborative work environment. At the end of the day, it is the people that matter most to us!