Maître d’ / Lead Host — VIP Guest Concierge

STK Downtown Chelsea; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Dining Discounts

Career Growth

Paid Sick Time (state/local)

Job summary

STK Downtown Chelsea is seeking a Maître D’/ Lead Host to warmly welcome guests and manage reservations, coordinating seamless service at a premier NYC steakhouse.

You will lead the front desk team, guide guest flow, and uphold elevated STK standards across all touchpoints. 3+ years in fine dining and OpenTable mastery are required; evenings, weekends, and holidays availability is expected. U.S. work eligibility applies.

Qualifications

• 3+ years of professional experience in a high-volume fine dining or hospitality environment.
• Mastery of OpenTable and guest management systems.
• Exceptional interpersonal, problem-solving, and communication skills.

Responsibilities

• Oversee the host/hostess team and door operations, ensuring seamless communication and flawless execution of guest flow.
• Optimize dining room seating and coordinate table assignments to balance pace of service and reservation volume.
• Manage and build reservation books via OpenTable, ensuring optimal table turns and guest satisfaction.
• Cultivate relationships with concierges, booking agents, and high-profile guests to enhance traffic and visibility.
• Maintain and update guest profiles and notes to personalize guest experiences and build loyalty.
• Ensure all guest-facing information (menus, hours, specials, promotions) is accurate and up to date online and in-venue.
• Provide high-touch service to VIPs and returning guests, ensuring they are recognized and cared for.
• Monitor and engage with online guest feedback and reviews to uphold the STK brand reputation.
• Perform opening and closing duties and act as the floor manager when needed.
• Foster a team-oriented, professional, and fun environment at the front door and throughout the venue.

Skills

OpenTable

Guest management

Leadership

Communication

Job description

STK Downtown Chelsea is seeking a Maître D’/ Lead Host to warmly welcome guests and manage reservations, coordinating seamless service at a premier NYC steakhouse.

You will lead the front desk team, guide guest flow, and uphold elevated STK standards across all touchpoints. 3+ years in fine dining and OpenTable mastery are required; evenings, weekends, and holidays availability is expected. U.S. work eligibility applies.