Maitre d'

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

Mystic Lake Casino Hotel in Prior Lake, Minnesota is seeking a Maître d’ to be the primary steward of the guest experience from arrival through departure. You will oversee the host stand, manage reservations and walk-ins, and coordinate seating flow to ensure a seamless, exceptional front-of-house aligned with our service standards.

This role focuses on guest flow, first impressions and service orchestration throughout peak periods.

Qualifications

• 3–5 years front-of-house experience in upscale or fine-dining environments.
• Prior experience as Maître d’, Lead Host, or comparable elevated guest-facing role.
• Strong knowledge of reservation systems and table management best practices.
• Exceptional interpersonal, communication, and conflict-resolution skills.
• Ability to remain calm, polished, and exercise sound professional judgment in a fast-paced, high-volume environment.
• Proven ability to collaborate and influence without formal authority.
• Demonstrated organization and attention to detail in service settings.
• Evenings, weekends and holidays work availability required.

Responsibilities

• Oversee the host stand during service and ensure alignment with standards.
• Manage reservations and walk-ins, optimizing seating, pacing, and table turns.
• Coordinate seating assignments to balance server sections and support kitchen flow.
• Provide in-the-moment direction on seating priorities and special requests to hosts and servers.
• Collaborate with Restaurant Leadership to support smooth service execution.
• Assist in front-of-house tasks as needed and monitor guest satisfaction.

Skills

Front-of-house experience

Reservation systems

Table management

Interpersonal communication

Conflict resolution

Professional demeanor

Team collaboration

Detail orientation

Tools

Reservation software

POS knowledge

Job description

Description

Job Summary

The Maître d’ serves as the primary steward of the guest experience from arrival through departure. This role is responsible for overseeing the host stand, managing reservations and walk-in’s, coordinating seating flow, setting the tone for hospitality standards, and ensuring a seamless front-of-house experience aligned with service standards and expectations. This position focuses on guest flow, first impressions and service orchestration.

Primary Job Duties

Guest Experience & Service Excellence

Serves as the first point of contact for guests, setting a polished, welcoming tone.

Personally greets VIP, returning, and special-occasion guests.

Monitors the dining room experience in real time and proactively upscale guest concerns.

Partners with management to execute service recovery when needed.

Reservations & Seating Management

Manages the reservations system and walk-in flow to optimize seating, pacing, and table turns.

Coordinates seating assignments to balance server sections, fulfill server requests from guests, rotate large groups, avoid bottlenecks, and support kitchen flow.

Anticipates high-volume periods and adjust seating strategies accordingly.

Maintains accurate wait times and communicate clearly with guests.

Host Stand Coordination

Leads the host stand during service, ensuring hosts are aligned with standards and expectations.

Provides in-the-moment work direction to hosts and servers regarding seating priorities, special requests, accessibility needs, and break times.

Ensures the host stand and entry area remain organized, professional, and guest-ready always.

Collaboration with Restaurant Leadership

Partners with the Restaurant Manager and Assistant Restaurant Manager to support smooth service execution.

Escalates staffing, performance, or operational concerns appropriately.

Provides input on guest feedback trends and service opportunities.

Supports pre-shift alignment and post-shift communication as requested.

Occasional Tasks

Assists in the cleaning of the front and back areas of restaurant.

Assists in serving food to guests and bussing tables.

Monitors guest satisfaction metrics or feedback.

Job Requirements

Reflects minimum education, training, certification and experience required in order to meet the expectation of this job.

3–5 years of front-of-house experience in an upscale or fine-dining restaurant, preferably a steakhouse.

Prior experience in a Maître d’, Lead Host, or comparable elevated guest-facing role.

Strong knowledge of reservation systems and table management best practices.

Exceptional interpersonal, communication, and conflict-resolution skills.

Ability to remain calm, polished, and demonstrate sound professional judgment in a fast-paced, high-volume environment.

Proven ability to collaborate and influence without formal authority.

Demonstrated organization and detail-orientation in a service environment.

This position is required to work evenings, weekends and holidays and requires flexibility to adjust hours based on reservations, events and operational needs.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.