Lead Host/Maître D

The Long Room; New York (NY); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Stout NYC Hospitality Group is seeking a Lead Host/Maître D to oversee front-of-house service at one of our NYC venues. The role focuses on greeting, seating, reservations, and guest relations, with emphasis on delivering a welcoming, memorable guest experience.

Ideal candidates are outgoing, well-groomed, and experienced in leading a service team; Resy knowledge is required. Morning and weekend shifts are common, with some flexibility for vacation and sick coverage.

Qualifications

• Front of house leadership and guidance.
• Must have Resy experience.
• Morning and weekend hours with some flexibility for coverage.

Responsibilities

• Oversee floor engagement and guest flow.
• Greet and seat guests, manage reservations, and uphold service standards.
• Support management team and drive morale among staff.

Skills

Guest interaction

Team leadership

Customer service

Tools

Resy

Job description

Stout NYC Hospitality Group consists of a dozen owner-operated bars/restaurants throughout New York City. Our mission is to provide authentic, accessible, desirable spaces for people seeking meaningful connections with friends, family, and colleagues. With specific attention to the guest experience and our food and drinks programs, our aim is to create a true home for the public to come as they are.

We are seeking a Lead Host/Maître D to oversee service. The position entails traditional floor engagement and guidance with FOH staff, guest interaction and relations, service team direction and support, concept and morale driving, service standards enforcement, support of management team. Concentration on floor presence, greeting and seating guests, organizing reservations and guest satisfaction. Ideal candidate will be outgoing, personable, well groomed and have been a front of house team member. Must have Resy experience. Mostly mornings and weekends but must have some flexibility for vacation coverage, sick coverage etc. Very reasonable hours for the industry, competitive hourly rate and potential for advancement for the right candidate.